Service Quality Consultant II

Laserfiche Software Support

• Develop, modify, and enhance complex software applications and databases that automate business processes, streamline business operations, and improve efficiencies for Texas A&M Engineering People Office using Laserfiche ECM Software.
• Develop specifications based on input from Engineering People Office team, identify business processes, develop application requirements, and create design documents.
• Create Laserfiche electronic forms and business processes.
• Complete reports and summaries for management and users including project status reports, problem reports, progress summaries, and metrics.
• Serve as Laserfiche liaison to Information Technology.
• Provide ongoing maintenance, training, and support.

Listserv Maintenance

• Administer and manage Texas A&M Engineering listservs, including regular updates, additions, and removals of subscribers to ensure accurate and up-to-date distribution lists.
• Monitor and troubleshoot technical issues related to the listserv platform, collaborate with IT support teams as needed.

Other Duties

Other related duties as assigned.

Qualifications

• Bachelor’s degree in applicable field or equivalent combination of education and experience.
• Two years of related experience.

Helpful Qualifications

• Experience with Laserfiche, Qualtrics, Business Objects, Workday, and/or other relevant systems.
• Knowledge, Skills and Abilities:
• Knowledge of SQL, JavaScript / jQuery.
• Knowledge of HTML, PHP, CSS.
• Knowledge of word processing and spreadsheet applications.
• Ability to multitask and work cooperatively with others.
• Excellent written communication, analytical, interpersonal, and organizational skills.

Work Location

Main Campus – College Station, TX.

About The Engineering People Office

The top priority of The Engineering People Office is providing quality service and guidance to Texas A&M Engineering Experiment Station (TEES) and Texas A&M University College of Engineering (COE) employees to create a great work environment and to help advance the strategic goals of our organization. Engineering HR supports employees and retirees in a variety of areas including recruitment, hiring, onboarding, payroll, classification & compensation, benefits, retirement, leave administration, compliance, immigration, and employee relations.

Compensation Philosophy

Recruit and retain a high-performing workforce through competitive compensation and career development including career pathing, coaching and skills development. Recognize and reward exceptional performance based on individual and team contributions to the growth and success of Texas A&M Engineering. Offer total rewards through flexible benefits, professional development, and work-life balance. Maintain an equitable and transparent process for compensation decisions. Support, reinforce, and align compensation decisions with budgetary and financial strategies to ensure growth and sustainability.

Equal Opportunity/Veterans/Disability Employer

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.