Service Coordinator II

About the role

The Service Coordinator II plays a crucial role in coordinating service solutions for both Service Technicians and customers. This position involves administrative tasks such as answering phones, managing customer inquiries, preparing service orders, and scheduling service calls.

Responsibilities

• Answer phones and email communications
• Provide support and direction on customer inquiries and needs
• Return calls promptly
• Accurately prepare service orders by entering them into the appropriate system of record, collaborating with management and technicians
• Efficiently invoice service and planned maintenance work
• Post vendor invoices for Accounts Payable
• Schedule and dispatch service calls
• Order parts as needed and maintain records related to parts orders
• Process customer credit card payments in a timely manner
• Ensure records are secure and filed appropriately
• Review sales and service leads
• Coordinate the delegation of leads to the proper person
• Conduct miscellaneous warehouse-related duties, as assigned
• May be responsible for other office-related duties, as assigned by the Division Vice President and/or Operations Manager

Requirements

This position requires a high school diploma or equivalent and 3 to 5 years of experience in a similar role. It is important to note that reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Qualifications

• Ability to effectively use basic Microsoft Office applications, including Word, Excel, and Outlook
• Knowledge of administration workflows related to work orders and invoicing
• Demonstrates excellent communication and customer service skills
• Demonstrates strong organizational skills
• Ability to interact professionally with internal and external customers
• Ability to work in a fast-paced environment

Skills

• Microsoft Office proficiency
• Workflow knowledge for work orders and invoicing
• Effective communication and customer service
• Strong organizational skills
• Professional interaction with internal and external customers
• Fast-paced environment adaptability

Benefits

No specific benefits are mentioned in this job posting.

Pay

No specific pay information is provided in this job posting.

Schedule

No specific schedule information is provided in this job posting.

Leadership Competency Model

This role requires the demonstration of the following competencies: Instills Trust, Communicates Effectively, Demonstrates Customer Focus, Takes Initiative, Makes Quality Decisions, Drives Growth, Ensures Accountability, Drives Results.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Work Environment and Physical Demands

In an office environment, prolonged periods of sitting at a desk and working on a computer are common. Lifting up to 15 pounds may be necessary from time to time. The position may also involve a warehouse environment, as assigned.

Planned Business Travel

This job requires no planned business travel. For some locations, quarterly visits to customer sites are highly encouraged.

EEO Statement

DuraServ is an equal-opportunity employer. We prohibit discrimination and afford equal employment opportunities to team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Our EEO policy applies to all aspects of the relationship between DuraServ and its team members, including recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, and application of policies.