Service Coordinator II

Responsibilities

• Support Program Managers in tracking project deliverables, milestones, and contractual obligations.
• Cook up internal and external meetings, scheduling, and documentation with subcontractors, suppliers, and customer stakeholders.
• Maintain accurate and current records, reports, and project documentation to ensure compliance with defense contract requirements.
• Aid in processing procurement requests, tracking invoices, developing repair quotes, tracking repair status, and upkeep of the enterprise resource program (ERP) for service contracts.
• Support the response process for contract modifications, audits, and customer deliverables.
• Serve as a liaison between cross-functional departments to streamline task execution and project flow.
• Provide general administrative support including preparing reports and managing correspondence.
• Identify and escalate issues impacting project performance or compliance in a timely manner.

Requirements

• Bachelor’s degree in Business Administration, Project Management, Government/Political Science, or a related field (preferred), or 2-4 years relevant experience.
• Excel and MS Office suite proficiency.
• Familiarity with DoD contracting, FAR/DFARS regulations, or military protocols is a strong plus.
• Experience with project tracking tools or contract management systems desired.

Qualifications

• Exceptional task management skills – ability to manage high volumes of tasks, track multiple concurrent deadlines, and follow through to completion without micromanagement.
• Detail-oriented and highly organized – ensures accuracy in documentation, compliance tracking, and internal communications.
• Strong time management – prioritizes effectively, meets deadlines consistently, and adapts to shifting priorities.
• Clear communicator – able to convey complex information simply and professionally, both in writing and verbally.
• Proactive problem-solver – anticipates potential roadblocks and takes initiative to resolve issues before they escalate.
• Collaborative mindset – works well with cross-functional teams, subcontractors, and external stakeholders.
• Technically proficient – comfortable using Microsoft Office Suite, spreadsheets, and task management platforms.
• Quick learner – able to grasp new systems, workflows, and regulations quickly, especially within the defense contracting environment.
• Customer service orientation – professionally handles external inquiries and supports internal and external stakeholder needs.

Skills

• Exceptional task management skills.
• Detail-oriented and highly organized.
• Strong time management.
• Clear communicator.
• Proactive problem-solver.
• Collaborative mindset.
• Technically proficient.
• Quick learner.
• Customer service orientation.

Benefits

• Most locations offer a 9/80 schedule, providing every other Friday off.
• Competitive compensation & 401(k) program to plan for your future.
• Robust medical, dental, vision, & disability coverage with qualified wellness discounts.
• Basic Life Insurance and Additional Life & AD&D Insurances are available.
• Paid Parental Leave.
• Generous Employee Referral Program.
• Voluntary Benefits Available: Longer Term Care, Legal, Identity Theft, Pet Insurance, and more.
• Voluntary Tricare Supplement available for military retirees.

Pay

Competitive compensation & 401(k) program to plan for your future.

Schedule

Most locations offer a 9/80 schedule, providing every other Friday off.