Service Productivity Spec

Key Relationships

Planning & Scheduling Supervisor
Planning & Scheduling Sr. Leader
Director
Routing and Scheduling
VP Logistics
Branch Managers, Service Managers, and Technicians
Contact Center colleagues
North America Managers and Colleagues
Key customers

Branch Manager Contact Information

Strong relationships within customer organization and Field

Branch Manager Job Summary

This role will utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations. They will perform data analysis of plans, resource availability and territory. This role will also maintain geographic codes, addresses and customer information and Report metrics on a daily basis to Service Planning Supervisor and Branch Managers/Technicians.

Principal Duties And Responsibilities

• Create route plans using work order data and route analysis software
• Communicate routes within assigned territory to service personnel
• Summarize and review plans daily with the Service Planning Supervisor
• Create summary reports daily and provide to supervisor
• Perform other duties as assigned

Candidate Summary

• Required Experience: Advanced knowledge of Routing and Scheduling software systems
  Advanced knowledge of the company’s branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand
  Verbal and written communication skills, including public speaking
  Analytical skills and attention to detail
  Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint)
  Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations
  Ability to manage multiple, repetitive tasks
  Basic understanding of texting software or other forms of software needed to accomplish this objective
  Ability to effectively interact with co-workers and the public
  Basic knowledge of the company’s operating systems

Required Leadership Traits And Characteristics

• Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required.
  Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details.
  Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders.

Formal Education, Qualifications Or Training

• High school diploma or (GED) or equivalent combination of education and/or experience in the service industry
  1-2 years of related experience as dispatcher and/or customer service agent

Physical Demands And Working Conditions

• Must be prepared to move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
  Sitting for long periods of time while using office equipment such as computers, phones and etc.
  Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
  Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.
  Incumbent Is Required To Have Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.
  Incumbent Will Be Subject To Inside working conditions: The change of building environment such as with or without air conditioning and heating.

Base Pay Range

• Hourly: $18.00 - $24.00

Total Earnings May Also Be Affected By

• Overtime
  Incentives
  Commissions
  Performance
  Route Assignment (where applicable)

Why Choose Us?

• Professional and Personal Growth
  Multiple avenues to grow your career
  Training and development programs available
  Tuition Reimbursement benefits (for FT Colleagues)
  Health and Wellness
  Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
  Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
  Savings and Retirement
  401(k) retirement plan with company-matching contributions
  Work-Life Balance
  Vacation days & sick days
  Company-paid holidays & floating holidays
  A company mindset that prioritizes health, safety, and flexibility

What We Offer

• Drug Free workplace
• Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

Additional Information

• California residents click here to review your privacy rights.
• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
• An employer who violates this law shall be subject to criminal penalties and civil liability.
• By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.