Service Product Manager, MR (North America)

Service Product Manager, MR (North America) is responsible for driving customer lifecycle value (CLV), installed base (IB) growth, and service revenue performance across the North American MR portfolio. This strategic role leads initiatives focused on lifecycle optimization, service attachment, upgrade and modernization pathways, competitive conversion and win-back programs, and long-term installed base expansion.

Responsibilities

• Lead North America service growth initiatives across Installed Base (IB) and lifecycle optimization programs for the MR portfolio.
• Develop and execute regional strategies to maximize lifecycle value creation.
• Drive service attachment strategies tied to Point-of-Sale (POS) transactions, including term attachment optimization.
• Manage business initiatives focused on leveraging service for growth.
• Identify opportunities to retain, upgrade, and expand the existing customer installed base while improving long-term service profitability.
• Lead targeted growth programs related to MR portfolio targets.
• Partner with sales, service, and marketing teams to align customer value messaging and commercial execution.
• Collaborate with regional sales, service delivery, marketing, finance, and global business teams to execute strategic growth initiatives.
• Support business case development, pricing strategies, and market opportunity assessments.
• Track KPIs and business performance metrics to evaluate program effectiveness and optimize results.
• Analyze market trends, competitive activity, and customer needs to identify new lifecycle and service growth opportunities.
• Serve as a subject matter expert on lifecycle management strategies and installed base optimization.

Requirements

• At least 5+ years of industry experience, ideally in marketing technology, healthcare, or MedTech products and solutions.
• Familiarity with radiology and service structure for capital equipment is required.
• Bachelor's degree in Business, Marketing, Engineering, Healthcare Administration, or a related field.
• Demonstrated broad knowledge of products and services within scope and ability to foster collaboration across multifunctional teams.

You must be able to successfully perform the minimum Physical, Cognitive, and Environmental job requirements with or without accommodation for this position.

Schedule

This is an office-based role requiring full-time presence in the company’s facilities at least 3 days per week.

Pay

The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, WV, AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, WY, AK, DE, MD, NY, RI, WA, CA, CT, DC, MA, or NJ is $85,000–$210,000. The actual base pay offered may vary within the posted ranges depending on job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation such as an annual incentive bonus, sales commission, or long-term incentives may be offered.

Benefits

• Comprehensive Philips Total Rewards benefits program, including generous PTO.
• 401k (up to 7% match).
• HSA (with company contribution).
• Stock purchase plan.
• Education reimbursement.

Location

You must reside in or within commuting distance to Nashville, TN; Cambridge, MA; Chicago, IL; or another Philips hub.

US work authorization is a precondition of employment; the company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.