Product Service Manager

Product Service Manager

Benefits:

• Above-Average Industry Pay
• Comprehensive Benefits Package (including Medical/Dental/Vision)
• 401K Plans with Company Match
• Generous PTO Package/Paid Holidays
• Short/Long Term Disability
• Growth Opportunities
• Paid Training
• Family-Owned and Operated

About the Role

Responsible for supervising a team of mechanics to efficiently manage the repair and maintenance of equipment that falls within the scope of responsibility by utilizing the assets available in an effective and timely manner, keeping unproductive time to a minimum.

Essential Functions

• Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
• Accepts requests from internal and external customers for repairs to equipment within the scope of responsibility
• Researches the scope of repair and prepares quotes for customers
• Opens work orders, assigns the appropriate technician to perform the repairs, and processes WIP within company standards
• Determines which repairs are warrantable and which are to be billed to the customer
• Maintains open and continuous communications with the Service Manager on work issues and employee matters
• Performs other job-related duties as assigned
• Ensures consistent and reliable on-site attendance

Minimum Qualifications

• High School Education or Equivalent
• Five (5) years combined experience as a technician in a related field and supervisory experience
• Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications
• Excellent verbal and written communication skills
• Excellent organizational skills to appropriately manage a high volume of department paperwork
• Experience or training in management concepts and practices or the willingness and ability to obtain and apply such training in an acceptable and approved manner

Physical Requirements

• Pushing/Pulling/Lifting/Carrying up to 50 pounds without assistance
• Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead
• Must be able to work in extreme heat or cold and/or wet, damp, dusty, or windy conditions and tolerate exposure to typical noises, hazardous materials, and fumes/odors associated with the shop
• Physical ability to perform for extended hours
• Ability to adhere to personal protective equipment (PPE) policy and maintain individual PPE in a functional condition