Service Product Manager

About Mettler Toledo METTLER TOLEDO Thornton is the leading global innovator in pure and ultrapure water measurement. We use innovative technologies with high performance customer-focused products, balancing agility with decades of analytics experience. Our customers integrate and manage pure and ultrapure water systems in demanding pharmaceutical/biotech, power generation and microelectronics industries, involving a broad spectrum of precise analytical technologies. We are part of Mettler-Toledo, a global manufacturer of precision instrumentation. Our Opening and Your Responsibilities This role is remote with candidate within 2 hours of Billerica MA or Columbus OH. With guidance from the Service Area Leader, you will research and define serviceability requirements and new service offerings within new product development programs. This role is ideal for someone with an engineering background and an affinity for marketing and service products. A multi-faceted role, with global collaboration. Responsibilities: * Administration and Management - Administer and manage the service product portfolio within our information systems. Manage portfolio development and maintenance in support of global deployments. * Production and Reporting - Create periodic materials and reports for service sales, operations and quality improvement initiatives from BI tools. * Project Specification and Plan - Develop project specifications and plans for new service products and programs and for the service elements of new products. * Product and Program Development - Manage the development of and launch; support, sales, marketing and delivery materials and processes for new service products and programs. This will require field-based work for deploying and training. * Market Research - Research and document market requirements for new service products and programs and for product serviceability improvements and solutions. Collaborate in developing a business case for new service offerings, programs and product features. * Marketing Programs - Provide guidance and input for the development and delivery of marketing materials, content and campaigns. Analyze and report on marketing program effectiveness. * Travel - 10% -15% domestic or international travel for collaborating with various global groups. What You Need to Succeed Key Attributes * The motivation, adaptability and professional qualities to work effectively with multiple disciplines across a matrix organization * Superior verbal, presentation and written communication skills * Technical know-how and skills for training and supporting computer, network and Web-based service applications and solutions * Creative and marketing communications skills for developing service sales and marketing materials and programs Education and/or Experience: * Bachelor of Science degree in Engineering, or Business. * Experience in data analysis or business analysis along with: * Deployment and support of technology-based services, products and/or programs * Developing and deploying marketing materials and programs * Working in a global team and collaborating across multiple time-zones, countries, and cultures Our Offer to You * Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire * Tuition reimbursement, educational matching gift program, perks and discounts * Parental and caregiver leave programs * All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits * Global market strength and worldwide leadership in precision instrumentation * A brand name that is identified worldwide with precision, quality, and innovation * Thousands of patents, design and innovation awards across the Mettler Toledo * Global recognition for the quality of our products and services Equal Opportunity Employment We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Mettler-Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.