Product Manager, Vehicle Service

What You'll Do

• Establish product vision and roadmap for internal tools powering service documentation, case management, diagnostic workflows and repair tracking used by technicians and service advisors across global service centers
• Analyze Technician and Service advisor workflows through Service Center shadowing, interviews, and data to identify opportunities reducing repair time, improving first-time fix rates, and streamlining customer case management
• Partner with Engineering to define requirements, scope features and ship solutions balancing technician efficiency, advisor productivity, documentation accuracy and technical feasibility
• Collaborate with Data teams to establish metrics measuring repair quality, cycle time and service performance, validating decisions with quantitative insights
• Work with Service Operations to test solutions, drive adoption and iterate based on real-world usage
• Present trade-offs and recommendations to cross-functional stakeholders and leadership, driving alignment through data-driven storytelling

What You'll Bring

• 2-5 years product management or operations or consulting experience with strong analytical skills and operational mindset
• Exceptional cross-functional collaboration abilities with proven track record translating technical concepts for service teams and operational needs for engineers
• Bias for action with comfort managing ambiguity, prioritizing ruthlessly, and making decisions with incomplete information
• Automotive service experience is a plus or technical operations or experience with diagnostic systems and case management tools

Benefits

• Competitive pay and benefits including medical plans, dental, vision, HSA, FSA, 401(k), ESPP, life insurance, AD&D, short-term and long-term disability insurance, EAP, sick and vacation time, and commuter benefits
• Employee discounts and perks program

Expected Compensation

$112,000 - $204,000/annual salary + cash and stock awards + benefits