Service Porter - Long Beach BMW

About the Role

The Service Greeter/Porter is responsible for moving service customer vehicles to ensure smooth and efficient traffic flow through the facility, increase customer convenience, and maintain an orderly service parking area.

Responsibilities

• Greet all customers entering the service area with a friendly, upbeat professional attitude, answer their questions, and direct them to the appropriate person or location.
• Determine if customers coming into service have an appointment. Record customer’s name, VIN, tag number, mileage, and existing vehicle damage (walk around).
• Control service traffic flow, parking, and assist with loaner vehicles as needed.
• Park vehicles after they have been written up and drive safely; report any lot damage immediately (zero lot damage is the goal and expectation).
• Retrieve customer vehicles at cashier for pick-up; wait at vehicle for customer and thank customers for their business.
• Install disposable seat covers, steering wheel covers, floor mats, and I.D. tags in all vehicles taken in for service.
• Deliver the keys and repair order hard copies to the appropriate Service Advisor immediately after parking a vehicle in the service parking lot.
• Maintain a clean and safe service drive area, free of trash, water, leaves, and dirt.
• Drive vehicles to and from service lane, service stalls, and parking lot as needed.
• Make key tags for vehicles.
• Maintain a professional appearance.
• Perform other duties as assigned.
• Follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Requirements

• Must be authorized to work in the USA.
• Must perform duties and responsibilities in a safe manner.
• Able to demonstrate ability to pass pre-employment testing, including background checks, MVR, drug test, credit report, and valid driver license.

Pay

$17 / hour (Base Hourly Compensation).