Service Plumbing Area Manager

About the role

Bayonet Plumbing, Heating, and Air Conditioning, a division of IES, seeks a seasoned professional to serve as the Plumbing Service Area Manager. This role involves planning and overseeing the daily operations of the service area to align with Bayonet's goals and objectives.

Responsibilities

• Hire and increase retention levels for Plumbing Service Technicians.
• Manage five or more technicians, ensuring their efficiency and effectiveness.
• Review technician performance and daily calls for accuracy.
• Guide service technicians and elevate their level of customer service.
• Assist in diagnosing and resolving various residential plumbing issues.
• Address and resolve customer inquiries and service-related issues promptly.
• Aid in managing inventory to ensure ready availability of parts and equipment.
• Uphold all safety standards.
• Adhere to all departmental policies and procedures.

Qualifications

• Demonstrated experience as a Plumbing Service Manager or in a similar leadership role for two years or more.
• Thorough plumbing service experience.
• Exceptional customer service and communication skills.
• Proficiency in inventory management.
• Strong diagnostic and problem-solving skills.
• Knowledge of plumbing industry safety standards and regulations.
• Clean driving record, able to pass a background check and pre-employment drug test.

Benefits

Bayonet Plumbing, Heating, and Air Conditioning offers competitive pay, a company 401(k) plan with employer contribution match, paid time off, life insurance, medical, dental, vision, long-term disability, critical illness, accident, legal, and pet coverage, auto and home insurance discounts, and optional programs. For more details, please refer to the company overview provided.

Pay

The exact pay range is not specified in the job posting, but it is mentioned that the company is a public company with over $3.3 billion in revenue and employs over 10,200 people.

Schedule

The schedule is not specified in the job posting, but it is implied that the role involves managing a service area and technicians, which typically requires a flexible schedule to accommodate the needs of the business and customers.