Service Parts Planning & Systems Analyst

Role Purpose

The Service Parts Planning & Systems Analyst is responsible for optimizing service parts availability, inventory, and planning execution through advanced forecasting and analytic tools to produce 'the forecast' which will in turn be executed using company’s JD Edwards ERP system. Stated simply, this position is the key resource in generating the plan that ensures we have the right parts, in the right place, at the right time supporting our Field Services Technician (FSE).

Key Responsibilities

• Generating and managing forecasts for Field Replacement Units (FRU), Field Service Small Parts Spares, and Repair Kits.
• Maintain system planning parameters within the Baxter System.
• Identify opportunities to optimize inventory between the Distribution Center, Forward Stocking Locations, and FSE Van Stock.
• Aid in developing Key Performance Indicators (KPIs) necessary for data-driven decision making.

Skills, Knowledge & Expertise

• Required Education and Qualifications:
  • Bachelor’s degree required (Supply Chain, Business, Statistics, Business Intelligence or related field preferred).
  • Strong ERP knowledge: JDE/Oracle preferred.
  • 3-7+ years of experience in supply chain forecast and demand planning using data analytic tools such as Zoho. MS Power BI, Tableau, Baxter, Domo, Looker, etc. AND ERP Systems such as SAP, Oracle JDE, Oracle Fusion Cloud, etc.
  • Experience in field service parts planning a plus.
  • Proven success in improving forecast accuracy and inventory performance using planning tools and data analysis.
  • Experience in a global or multi-region supply chain environment preferred.
• Required Skills and Competencies:
  • Advanced analytical skills with Excel (Pivot Tables, Power Query, Lookups) and database tools.
  • Data extraction & analysis (Large datasets).
  • Power BI or similar BI tools (dashboard development).
  • Excellent communication and stakeholder management skills.
  • Strong understanding of supply chain planning concepts.
  • Ownership and accountability for planning outcomes.
  • Detail-oriented with high data accuracy standards.
  • Ability to manage competing priorities under tight deadlines.
  • Continuous improvement mindset.

About Glory

Global Leaders in Customer Experience Automation With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes. Why Join Us Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation. Glory Values The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect. Customer Delight. We put our customers first. Integrity. We do the right thing, always. Innovation. We embrace new challenges and share the future. Speed. We move fast, that’s how we stay ahead. Diversity & Respect. We value the strength in our differences. Teamwork. We succeed together.