Service Parts Analyst

Shift and Salary: 6:30am–3:30pm Monday–Thursday in office, Friday work-from-home. New hires start with five days in office during training.

About the role

Join a collaborative, innovative team committed to quality and customer support in the automotive industry. Enjoy opportunities for professional growth and development, occasional flexibility for remote work as approved, and a supportive work environment that prioritizes employee well-being.

Responsibilities

• Review new model service parts and engineering changes for catalog inclusion, reporting to the Aftersales Parts Planning and Establishment team.
• Consult with design engineers, technical publications, manufacturing, and other departments to determine optimal service levels.
• Interpret CAD data and develop parts catalog illustrations.
• Investigate and resolve customer technical inquiries.

Requirements

• Minimum of two years of professional experience in automotive parts sales, marketing, or service.
• Strong understanding of national supply/distribution processes and the US aftersales automotive market.
• Excellent teamwork and communication skills, with strong problem-solving and research abilities.
• Bachelor’s degree in a related field (preferred) or equivalent professional experience, in-progress coursework, or certifications.

Benefits

• Voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, and a legal plan.
• Retirement savings plan.
• Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year).
• Transit spending account.
• Paid sick leave under applicable state or local plan.

Pay

$33 per hour.