Service Order Dispatcher

Responsibilities

• Receptionist duties under the supervision of the OCD manager for the Commander, Operations Group to greet visitors, determine nature of visits and directing visitors to appropriate persons.
• Inventory of Escort Required Badges (yellow badges) upon assumption of receptionist’s duties, Ensure both visitor and escort sign the DA Form 1999, Visitor Access Control Log, prior to issuing an Escort Required Badge (yellow badge).
• Ensure temporary Escort Required Badges (yellow badge) are accounted for upon the departure of the visitor.
• Screen visitors for proper access to the command-and-control center.
• Ensure no unauthorized multi-media devices are taken into secure areas.
• Receive and transfer phone calls.
• Record and transmit all messages to appropriate individuals.
• Keep records of calls placed.
• Provide information to callers and visitors.
• Accountability and control of all keys, PKI cards, radios, NVGs, and/or any additional OCC sensitive items.
• May also perform duties as the Service Order Dispatchers in the Operations Control Center consisting of:
• Operation of the Symmetry Professional system to verify authorized access to buildings and rooms, and/or issue Temporary Unescorted Access Badges.
• Process and print Unescorted Access Badges (permanent badges) for appropriate building access.
• Issue badges appropriate to clearance for building, room, and/or area access.
• Maintain the Range Operations Log for all NTCTSC personnel traveling into, around, and out of the NTC Maneuver Area.
• Maintain the Flight Operations Log for all personnel utilizing Ridge Runner helicopter for access to remote mountain tops.
• Receive and record all trouble tickets and work request on the OCC Daily Operations Log.
• Create, review, edit, and conduct search for MAXIMO work orders.
• Contact maintenance or technical personnel for all trouble tickets and work requests.
• Perform routine clerical work, such as: Draft documentations in MS Word, Produce and maintain MS Excel Spreadsheets, Produce MS PowerPoint presentations.

Qualifications

• High School /GED Entry Level role- One year experience as a receptionist or equivalent position handling multiple phones, directing incoming and outgoing calls.
• Desired Qualification Previous administrative or secretarial experience is desired.
• Military experience in the processing of work orders.
• Experience in the use of MAXIMO and Microsoft Office software products is desired.