Service Dispatcher

Responsibilities

• Answer calls from customers seeking service or quotes.
• Confirm/schedule work with customers and dispatch technicians.
• Schedule, route and assign work to technicians.
• Track progress, status and completion of work to confirm timely delivery of service.
• Open, update and close work orders.
• Pass on leads to other departments and engage with Credit Dept.
• Keep jobs flowing: Jobs in, jobs out, service reports written, warranty claims determined, invoices closed.
• Effectively communicate/negotiate with customers concerning reviewing/scheduling jobs, explaining invoices.

Qualifications

• Strong knowledge of service department operations, dispatching experience a strong plus.
• Hightly process/metrics driven, has run or been part of a highly efficient service department.
• Solid communication and negotiation skills (with employees, customers and vendors).
• Proficient in technology (ERP systems, desktop/cloud applications, operational reports).
• Strong problem-solving skills and detail oriented with a high level of accuracy.
• Highly driven, sense of urgency, strong customer service orientation, does not punch a clock.

Requirements

Minimum Educational Requirements: Bachelor’s degree in Business Management or related business field is preferred. Equivalent education and relevant work experience may be considered in lieu of a Bachelor’s degree.

Benefits

Salary Range: $70,000 – $75,000 annually