Service Order Dispatcher

Job Description

PRIDE Industries is a fast-paced company dedicated to creating jobs for people with disabilities and providing high-quality, value-added solutions to customers. We are currently seeking a Service Order Dispatcher to join our team.

Typical Duties

• Observe, receive, obtain, and document information from multiple sources, focusing on customer service
• Research complaints and recommend resolutions
• Translate oral information from clients accurately into work order software
• Identify, organize, plan, and prioritize requirements for maintenance and repairs
• Relay work orders, messages, and information via phone, 2-way radio, email, and in person
• Create, coordinate, and track service orders to ensure authorization and meet time requirements
• Audit and maintain documents for accuracy and completeness
• Represent PRIDE to customers, public, and external sources
• Follow all safety rules
• May schedule maintenance service
• Perform other duties and projects as required

Minimum Qualifications

• Computer literacy including skills to operate word processing, spreadsheet, internet, and service order applications
• Effective communication skills, both oral and written, and the ability to respond to inquiries from vendors, customers, management, and others
• Ability to build and maintain effective working relationships with staff, customers, and others
• Ability to organize, plan, prioritize, and execute tasks according to established procedures
• Attention to detail and ability to manage and track resources and time, adapting to changing work priorities

Education Requirements

Not applicable

Certificates or Licenses Required

The following licenses or certificates may be required depending on local, state, and/or contract requirements: Valid Driver's License

Physical Requirements

• Maneuvering to and around equipment
• Bending, stooping, and reaching
• Utilizing keyboard
• Monitoring computer systems
• Moving or lifting boxes up to 25 pounds

Work Environment

Work is primarily performed at a customer’s location in an office/shop environment with limited privacy and some exposure to background noise and/or noise from equipment. Transporting to locations with the work site may be required. Employees may also be exposed to extreme cold or heat.

How to Apply

If you are interested in working for PRIDE Industries, a VEVRAA federal contractor committed to diversity and inclusion, please apply online at www.prideindustries.com. PRIDE will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)