Service Operations Coordinator | Full Time In-Office (Monday–Friday) | 6:30 AM-3:30 PM |Charlotte, NC (28206) |$24–$28 / hr

Duties/Responsibilities

• Create accurate service and repair quotes for customers based on Service/Operations Manager direction, technician recommendations, and service needs.
• Enter service orders, customer information, and job details into Acumatica.
• Assign dispatch schedules to field service technicians in Acumatica.
• Serve as backup to Customer Service Representatives to answer incoming phone calls related to service requests, repair inquiries, scheduling, and customer support.
• Communicate with customers regarding service status, scheduling updates, and repair timelines.
• Work closely with technicians, service managers, and parts personnel to ensure efficient service execution.
• Maintain accurate service records and documentation within company systems.
• Assist in prioritizing service calls based on urgency, technician availability, and customer needs.
• Support invoicing and follow-up activities related to completed service work as needed.
• Provide general administrative support to the General Manager and Service/Operations Manager.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Experience with Acumatica or similar ERP/service management software preferred.
• Previous experience in dispatching, service coordination, customer service, or administrative support preferred.
• Experience in the automotive, equipment, service, or industrial industry is a plus.
• Proficiency with Microsoft Office and ability to learn business software systems.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Able to multitask and work effectively in a fast-paced environment.
• Strong problem-solving skills and customer-focused mindset.