On-Site Service Specialist (Full Time) Charlotte, NC

About the role

Grainger is a leading broad line distributor with operations in North America, Japan, and the United Kingdom. We serve over 4.5 million customers worldwide with MRO products and services, including technical support and inventory management.

Responsibilities

• Assist in the pre-implementation and implementation process for new KeepStock installations.
• Auxiliary customer training and activities related to customer inventory management.
• Perform machine break/fix activities for different machines at the customer's site.
• Implement territory work relating to customer inventory projects.
• Collect data at the customer's site to guide the KeepStock implementation process.
• Aid customers with staging, labeling, and organizing product at their site.
• Complete product relocation and discontinuation processes as needed.
• Work in various customer types and environments.

Requirements

• 3 years' experience in customer service or warehouse environment.
• High School diploma or equivalent.
• Technical skills and experience solving problems.
• Ability to lift 25 to 60 lbs or work in difficult positions.
• Managed several projects simultaneously.
• Maintain a valid driver's license in State of residence.
• Carry required levels of automobile insurance.

Qualifications

• Open to working in different customer types and environments.
• Will cover PTO and have route-based responsibilities and activities when needed.

Skills

• Customer service skills.
• Warehouse management experience.
• Problem-solving abilities.
• Physical stamina and mobility.

Benefits

• Medical, dental, vision, and life insurance coverage starting on day one of employment.
• Up to 50% of your paycheck based on hours worked before payday.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date).
• 6 company holidays per year.
• A 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, parental leave, and other benefits.
• Safety shoes provided (where applicable).

Pay

The anticipated base pay compensation range for this position is $21.54 to $26.93 per hour.

Schedule

This is an hourly position.