Operations Coordinator (Full-Time)

ChildServe’s Residential Group Homes offer 24-hour support and specialized nursing care for a pediatric to young adult population.

Responsibilities

• Effectively manage systems utilized by departments including CareVoyant, SETWorks, and Central Reach (intake, discharge, payroll, reporting).
• Ensure staff schedule is completed accurately and timely; collaborate with other services and families to schedule.
• Manage schedules to cover open services resulting from provider absences, illness, and vacation.
• Ensure billing is completed and processed; oversee billing reports, utilization, and supervision reports.
• Monitor authorizations and provide backup for the prior authorization/reauthorization process.
• Oversee file management, including quality assurance chart reviews, scanning, and updating annual packets.
• Ensure completion of ordering, tracking, and managing supplies and equipment needs within each program.
• Prepare departmental reports accurately and timely.

Requirements

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• At least one year of experience in an office or administrative setting, preferred.
• Ability to communicate effectively in reading, writing, and speaking the English language.
• Ability to exercise confidentiality regarding the affairs of clients, staff, their families, and children.
• This position will be subject to COVID-19 safety requirements (specific requirements will be discussed during the interview process).

Schedule

Monday – Friday, general business hours.

Benefits

• ChildServe has earned the title of Top Workplace every year since 2014.
• Work that matters: partner with families to help children with special healthcare needs live a great life.
• Serve 5,800 children each year through over 30 specialty pediatric services in the Ames, Des Moines, Iowa City, and Cedar Rapids areas.
• Many one-of-a-kind programs.
• Collaborative teams who care about their coworkers and believe collaboration is key to providing exceptional care to children.
• Ongoing learning and development: gain new certifications, continue your education, and advance your career at ChildServe.
• Inclusive environment where different perspectives are valued and all feel safe and welcome.
• Interdisciplinary collaboration to help kids get the best care possible.