Service Operations Coordinator
Founded in 1910, KONE is a global leader providing elevators, escalators, and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make cities better places to live by delivering innovative solutions that ensure safe, convenient, and reliable journeys.
About the role
This Service Operations Coordinator position supports KONE Americas’ Southeast District branches and will be based at one of the following locations: Birmingham, AL; Charlotte, NC; Garner, NC; Jacksonville, FL; Marietta, GA; Miramar, FL; Naples, FL; Tampa, FL; New Orleans, LA; Baton Rouge, LA; or Spanish Fort, AL. The role begins with 100% in-office training and transitions to a hybrid schedule, reporting to the nearest “home base” branch.
Responsibilities
- Provide specialized support to the Service Business tendered repair process, including booking secured Quoted Repair orders in SAP, initiating invoice down payments, requisitioning parts, following up with customers, and coordinating with Operations and customers to schedule planned repairs.
- Interact with General Managers, Salespeople, Supervisors, and Technicians to increase tender repair revenues and improve customer communication.
- Perform general office and administrative tasks related to the ongoing service business of the branch.
- Maintain the Technician on-call Scheduler for overtime calls for Technicians and Supervisors.
- Maintain the Scheduler Area Editor and monitor the Dispatch Board.
- Assist the Service Supervisor by pulling Made Visit reports in Report Generator weekly for distribution as requested.
- Audit completeness and accuracy of KONECT Building Site notes.
- Provide internal Technician support.
- Manage Fleet Vehicles.
- Assist with Invoice disputes.
- Manage and order Office Supplies.
- Handle reporting functions for Branch Staff Meetings.
- Process utility invoices.
- Perform additional duties as assigned.
Requirements
- 2+ years of progressive and successful customer service experience.
- High School education or equivalent.
- Proficient in MS Word and Excel.
- Well-organized with a strong customer service mindset.
- Ability to work in a fast-paced environment and multitask daily.
- Collaborative approach to working with all levels of the organization to achieve business goals.
- Ability to thrive in an environment where priorities change.
- Demonstrated passion for quality and results.
- Commitment to promoting a safety culture within the team.
Benefits
- Competitive salary.
- Opportunities to learn and grow.
- 401K Employer Match and 401k Employer Non-elective Contribution.
- Well-being Program.
- Medical, Prescription, Dental, and Vision Insurance.
- Digital Health Solutions & Telehealth.
- Health Savings Account (HSA) and Flexible Spending Accounts (FSAs).
- Employee Family Assistance Program (EFAP).
- Family & Medical Leave, Parental Leave, and Leave to Care for a Domestic Partner.
- Paid Time Off & Holidays.
- Company Paid Life and AD&D Insurance.
- Supplemental Life and AD&D Insurance.
- Company Paid Short-term and Long-term Disability.
- Buy-Up Long-term Disability.
- Critical Illness Insurance, Hospital Indemnity & Accident Insurance.
- Identity Theft Protection and Legal Insurance.
- KONE Credit Union.
- Tuition Reimbursement.
Pay
Hiring range for this role:
- Birmingham, AL; Charlotte, NC; Garner, NC; Jacksonville, FL; Miramar, FL; Naples, FL; Orlando, FL; New Orleans, LA; Tampa, FL: $54,800.00 – $71,925.00.
- Baton Rouge, LA; Orlando, FL; Spanish Fort, AL: $52,100.00 – $68,355.00.
Compensation package will depend on the candidate’s ability to meet role requirements, business needs, and factors unique to the candidate, including skill set, experience, certifications, and location.
KONE Annual Bonus plan at 5% Target Incentive based on achievement of company and individual goals.
About KONE
At KONE, we foster an innovative and collaborative culture that values each individual’s contribution. Employee engagement and sustainability are key focus areas, promoting ethical practices and mutual respect. We offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance. We hire individuals who value culture because we believe culture drives innovation. Our environment is collaborative, creative, and supportive, with a strong passion for safety, quality, and innovation. We care about the communities where we live and work.