Service Operations Assistant

About the role

Position Summary The Service Operations Assistant supports front-end operations by assisting with customer service execution, associate support, cash handling procedures, store compliance initiatives, and daily operational activities. This position works closely with the Service Operations Manager and store leadership team to help ensure a safe, efficient, and customer-focused environment while maintaining company standards and operational excellence.

Responsibilities

• Front-End Operations Support daily front-end operations to ensure efficient customer service and smooth workflow; assist with monitoring checkout performance, transaction accuracy, and service standards; help coordinate front-end coverage and operational readiness; support cash office, till accountability, and cash-handling procedures as assigned; ensure front-end equipment and supplies are properly maintained and available.
• Customer Service Deliver exceptional customer service and promote a customer-first culture; assist customers with questions, concerns, product locations, and service requests; address customer issues professionally and seek timely resolution; support programs and initiatives designed to improve customer satisfaction; help maintain a positive shopping experience throughout the store.
• Associate Support and Leadership Provide direction and support to front-end associates as needed; assist with training new associates on customer service standards and operational procedures; promote teamwork, accountability, and adherence to company policies; communicate operational priorities and service expectations effectively; support store leadership during peak business periods and special events.
• Operational Compliance Assist with execution of company policies, procedures, and operational standards; support compliance with cash-handling, safety, and loss prevention programs; help ensure operational records, logs, and required documentation are completed accurately; monitor front-end processes to identify opportunities for improvement; support audit readiness and compliance initiatives.
• Safety and Loss Prevention Promote a safe shopping and working environment; assist with identifying and reporting safety concerns and operational risks; support loss prevention efforts through awareness and adherence to company procedures; ensure associates follow established safety standards and guidelines; participate in incident reporting and follow-up procedures when required.

Qualifications

• High school diploma or equivalent preferred.
• Previous retail, customer service, cashier, or supervisory experience preferred.

Requirements

• Strong communication and interpersonal skills