Service Operations Analyst II

Location: Midtown. Org Unit: IT Operations.

About the role

This is a senior IT Operations role and is considered to be a SME (subject matter expert) in a specific domain such as Network, Security, or Infrastructure. This role provides IT technical leadership across the primary technologies to the WCM community and is responsible for identifying incidents, events, and analyzing problem trends, overseeing the management and resolution of issues. This role is also responsible for correlating events, identifying event trends, identifying problems and contributing to root cause analysis as well as troubleshooting and resolving discovered issues under the scope of Operations Center-supported services.

Responsibilities

• Monitoring and troubleshooting of processes, system triage and recovery for all infrastructure, applications, and data center(s) environments.
• Identifies operational risks and proposes alternative solutions.