Operations Analyst II

About the role

The organization operates in the benefits administration industry, addressing the challenge of simplifying complex benefits management for employees and employers. Using cloud-based technology and services, it supports thousands of companies and millions of individuals nationwide, aiming to reduce administrative burdens and enable HR teams to focus on creating people-centered workplaces.

The OPERATIONS ANALYST II role focuses on enhancing client experiences by providing precise and reliable service in Payroll, Carrier Files, Demographic Files, and audits. This position plays a key part in maintaining data accuracy, compliance, and operational efficiency, contributing directly to the integrity and effectiveness of benefits administration.

Responsibilities

• Audit payroll files to detect discrepancies and ensure accurate employee compensation and deductions
• Collaborate with senior team members to resolve payroll record discrepancies
• Maintain documentation of audit findings and resolutions
• Identify and suggest process improvements for payroll accuracy
• Support internal and external audit preparation
• Audit inbound demographic files for accuracy and completeness
• Resolve data discrepancies and ensure data integrity in demographic information
• Review and improve demographic data mappings
• Audit outbound carrier files for accuracy and consistency
• Resolve discrepancies in carrier data and validate data mappings
• Stay informed on carrier data management best practices
• Conduct audits within the benefits administration system to verify enrollments and data accuracy
• Develop quality control measures for system data
• Manage deliverables independently and contribute to client portfolio health
• Communicate risks and deliverable status proactively
• Support colleagues by backing up Analysts II when needed
• Participate in implementation projects and assist in escalation resolution
• Adhere to evolving processes and procedures

Requirements

• Minimum of 1 year relevant work experience
• Strong attention to detail and commitment to accuracy
• Ability to audit and analyze payroll, demographic, carrier, and benefits data
• Effective collaboration and communication skills
• Capacity to manage multiple responsibilities and work independently
• Availability to work within Central Time zone hours