Operations Analyst II

About the role

This is a fully remote, overnight Contract position based out of Atlanta, GA. The role requires working Tuesday–Saturday with a shift starting at 9 pm and ending at 5:30 am.

Responsibilities

• Delivery order re-scheduling and assignment support for high-volume/impact partners when manual intervention is required
• Communicate with Ops stakeholders when orders are not received, picked up, or returned at facility by canceling, rescheduling, or creating orders using Google Sheets
• Communicate damaged packages that arrive at facility to Operations for sharing with merchants
• Monitor order assignments at the end of delivery windows for orders across time zones and scrape orders that missed getting assigned
• Scrape orders not assigned and take action based on merchant preference (reschedule or cancel; share orders with Ops team for merchant communications)
• Consolidate and share with Ops team for trend analysis and reactive action plan
• Communicate and manage time-sensitive information to Ops team and partners

Requirements

• Basic proficiency in Excel/Google Sheets (mandatory)
• Understand Excel formulas and data entry
• Comfortable with Pivot Tables and cleaning data
• Comfortable in a fast-paced environment (making quick decisions, escalating issues)
• Strong project management, organization, and communication skills
• Detail-oriented

Nice-to-have Experience

• Operations, supply chain analyst, catalog, parcel support
• Logistics, operations, and data hands-on experience

Benefits

• Medical, dental & vision
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan – pre-tax and Roth post-tax contributions available
• Life insurance (voluntary life & AD&D for the employee and dependents)
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave (PTO, vacation or sick leave)

Pay

$30.00 per hour (non-negotiable).