Operations Analyst II

About the role

Fully remote overnight position. Must be able to work Tuesday–Saturday. Shift starting at 9:00 PM–5:30 AM. No phones; all analytical work in a very independent role.

Responsibilities

• Delivery order re-scheduling and assignment support for high-volume/impact partners when manual intervention is required
• Communicate with Ops stakeholders when orders are not received, picked up, or returned at facility by canceling, rescheduling, or creating orders using Google Sheets
• Monitor and communicate damaged packages arriving at facility to Operations for sharing with merchants
• Monitor order assignments at the end of delivery windows across time zones and scrape orders that missed assignment
• Scrape unassigned orders and take action per merchant preference (reschedule or cancel; share orders with Ops team for merchant communications)
• Consolidate and share data with Ops team for trend analysis and reactive action planning
• Communicate and manage time-sensitive information to Ops team and partners

Requirements

• Basic proficiency in Excel/Google Sheets (mandatory)
• Understand Excel formulas and data entry
• Comfortable with Pivot Tables and cleaning data
• Comfortable in a fast-paced environment (quick decision-making, escalating issues)
• Strong project management, organization, and communication skills
• Detail-oriented
• Hands-on logistics, operations, and data experience

Nice-to-have experience

• Operations or supply-chain analyst experience
• Catalog or parcel support experience

Pay

$30.00 per hour (non-negotiable)

Benefits

• Benefits available on the first day of each month
• Weekly pay
• Independent role
• Opportunity for pay raises after 6 months–1 year if performance is strong
• Medical, dental & vision
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan – pre-tax and Roth post-tax contributions available
• Life insurance (voluntary life & AD&D for employee and dependents)
• Short- and long-term disability
• Health spending account (HSA)
• Transportation benefits
• Employee assistance program
• Time off/leave (PTO, vacation, or sick leave)