Service Now Developer (Lead)

We are seeking a highly skilled ServiceNow Developer with over 7 years of experience in ServiceNow design, development, and implementation. Expertise spans ITSM, CSM, CMDB, IT Asset Management, integrations, and portal development, with strong proficiency in JavaScript, CSS, HTML, Angular, and REST/SOAP APIs.

Responsibilities

• Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management, and other ITIL process areas.
• Practical experience in the creation or modification of ITSM toolset components such as writing scripts, business rules, UI and data policies, REST/SOAP integrations, scoped apps, reports, script includes, knowledge management, loading data through Import Sets, and knowledge of data sources and transform maps.
• Develop, design, and own technical solutions on the ServiceNow ITSM/CSM module.
• Provide administration, application development, maintenance, and technical support.
• Communication and documentation of technical solutions.

Requirements

• Proficiency in scripting, including JavaScript, CSS, HTML, Angular, and REST API integration.
• IT degree or relevant tertiary education in Computer Science.
• ServiceNow certifications: CSM + ITSM + 1 other product (e.g., ITAM, ITOM).
• Additional ServiceNow certifications, including ServiceNow Suite Certified (a plus).
• Exposure to or general understanding of ServiceNow licensing.

Pay

Pay Range: $50 - $60 USD per hour.

Benefits

• Career Growth: Opportunity to learn new skills or use a variety of them, potentially uncovering other career opportunities.
• Learning & Development: Promote a work culture of continuous learning to help you develop professionally.
• Recognition Programs: Available for all levels of employees.
• Paid Time Off (PTO):
  • Full-time: Minimum of 80 hours/calendar year (may increase based on tenure or assigned account).
  • Part-time/temporary: Minimum of 1 hour for every 30 hours worked.
• Bonuses: Available for employee and client referrals for current employees.
• Benefit Offerings:
  • Medical, Dental, Vision
  • HCFSA, DCFSA, HSA
  • Commuter Transit and Parking Pre-Tax Plans
  • Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity
  • Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance
  • Group Home and Auto Insurance
  • Employee Assistance Program (EAP)
  • Short Term Disability, Life Insurance
  • Education Discounts
  • 401k with matching
  • Entertainment Discounts
• Note: Benefit offerings may vary for roles routinely under 30 hours/week; inquire with HR for details.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.