Service Now Developer

What To Expect

The client is seeking a skilled and experienced ServiceNow Developer to join their ServiceNow team. The ServiceNow Developer is primarily responsible for designing, developing, and customizing applications on the ServiceNow platform to support IT Service Management (ITSM) processes. This role also offers opportunities to work with and gain exposure to other ServiceNow capabilities, including Strategic Portfolio Management (SPM), CMDB implementation and governance, Contract Management Pro/Source-to-Pay, Human Resources Service Delivery (HRSD), and Workplace Service Delivery (WSD).

What You’ll Do

• Design, develop, and customize applications on the ServiceNow platform to support ITSM processes such as Incident, Problem, Change, Request, and Knowledge Management
• Configure and enhance Service Catalog, workflows, and automation to improve service delivery and user experience
• Write and document clean, efficient, and maintainable code using JavaScript, Glide API, and related technologies
• Administer multiple ServiceNow instances, including access control, workflow automation, data integrity, and system upgrades
• Collaborate with Gotion teams, business stakeholders, and project managers to gather requirements and deliver scalable solutions
• Create and maintain comprehensive technical documentation, including system configurations, workflows, and customizations
• Stay current with ServiceNow releases, features, and industry trends to recommend and implement platform enhancements
• Strategic Portfolio Management (SPM): Supporting demand, project, and portfolio management initiatives
• CMDB Implementation & Governance: Ensuring accurate configuration data and relationships for improved service visibility
• Contract Management Pro / Source-to-Pay: Streamlining vendor and procurement workflows
• Human Resources Service Delivery (HRSD): Enhancing employee experience through automated HR processes
• Workplace Service Delivery (WSD): Improving workplace operations and facilities management

What You’ll Bring

• Minimum of 3 years of hands-on experience as a ServiceNow Developer/Administrator, with strong ITSM expertise
• ServiceNow certifications such as Certified Application Developer (CAD), Certified System Administrator (CSA), or Certified Implementation Specialist (CIS) in ITSM or other modules
• Proficiency in ServiceNow configuration, scripting, workflow automation, and integrations
• Excellent problem-solving, communication, and stakeholder engagement skills
• Ability to manage multiple priorities in a fast-paced environment while ensuring high-quality deliverables

Pay & Benefits

The U.S. base salary range for this full-time position is $80,000 –$90,000, plus eligibility for bonus and benefits. Your recruiter will provide more details about the specific salary range for your preferred location during the hiring process.