Service Now Architect

About the role

This Senior Architect role within the Enterprise Architecture team provides strategic leadership and technical expertise across the enterprise architecture landscape, with a focus on AI and ServiceNow platform architecture. The position reports to the Alpharetta, Georgia office and requires in-office collaboration Monday–Thursday, with remote flexibility on Fridays. Immigration sponsorship is not offered.

Responsibilities

• Architect, design, and implement smart solutions in GCP/AWS using Cloud Native capabilities.
• Establish the high-level Solution Intent for projects or problem statements.
• Define responsibilities of major logical components of solutions in collaboration with team members.
• Develop architecture deliverables illustrating system behavior, including usage models, cost of ownership models, and failure analysis models.
• Ensure solutions align with technology strategy, use standard building blocks, and can be built and operated efficiently.
• Develop, analyze, split, and prioritize work required to implement non-functional requirements.
• Provide technical oversight of implementation to align the final build with the solution intent.
• Monitor infrastructure and application uptime to ensure functional and performance objectives.
• Partner with Engineering and SREs to analyze outages or resiliency issues and provide remediation steps.

Requirements

• BS degree in Computer Science or related technical field (e.g., physics or mathematics), or equivalent job experience.
• 3+ years of experience architecting and developing software in the public cloud, with 5+ years of overall relevant experience.
• Experience with one or more languages such as Python, Bash, Java, Go, JavaScript, and/or Node.js.
• Demonstrable cross-functional knowledge of systems, storage, networking, security, and databases.
• Experience with microservice best practices and design patterns.
• Experience with event-driven architecture and immutable data management patterns (CQRS).
• Proficiency with continuous integration and continuous delivery tooling and practices.
• Strong analytical and troubleshooting skills.
• Cloud Certification (strongly preferred).

Skills

• Experience designing scalable, resilient infrastructure across on-premises and cloud environments.
• Knowledge of networking, compute, storage, and security architecture patterns.
• Demonstrated experience with Generative AI technologies and platforms (e.g., GitHub Copilot, Google Gemini, Anthropic Claude).
• Understanding of agentic AI architectures, AI skills development, and practical application of GenAI in enterprise environments.
• Ability to evaluate, integrate, and govern AI tools within existing technology ecosystems.
• Experience leveraging cloud-native GCP/AWS services for product and platform architecture.
• Experience with multi-cloud design patterns and cloud migration strategies.
• Strong understanding of security and DevOps principles.
• Experience with CI/CD pipelines, GitHub (version control, Actions, workflows), and automated deployment processes.
• Ability to design and implement solutions meeting security and compliance requirements.
• Experience collaborating with developers and operations teams to ensure seamless implementation.

Schedule

4 days in-office (Monday–Thursday) in Alpharetta, Georgia, with remote flexibility on Fridays.