Service Monitoring Specialist

About the role

The role is responsible for managing the company's social media presence and engaging with customers through various platforms.

Responsibilities

• Develop and execute social media strategies to increase brand awareness and customer engagement.
• Monitor and respond to customer inquiries and feedback on social media platforms.
• Create and manage content calendars for social media posts.
• Analyze social media metrics to measure performance and make data-driven decisions.

Requirements

• Bachelor's degree in Marketing, Communications, or a related field.
• 2+ years of experience in social media management or a similar field.
• Strong understanding of digital marketing principles and analytics tools.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple projects simultaneously.

Qualifications

• Proficiency in social media management tools such as Hootsuite, Buffer, or Sprout Social.
• Experience with SEO and content creation for social media.
• Knowledge of Google Analytics and other web analytics tools.

Skills

• Strategic thinking and problem-solving skills.
• Attention to detail and ability to meet deadlines.
• Collaborative and team-oriented approach.

Benefits

Our company offers a competitive benefits package which includes health insurance, retirement plans, and paid time off.

Pay

$50,000 - $60,000 annually based on experience.

Schedule

Full-time position with flexible working hours.