Service Specialist

Overview

IST Management is seeking an Office Services Associate to join our Rosemont team in an on-site capacity. This role is responsible for delivering high-quality mailroom, facilities, and administrative support services within a professional office environment. The ideal candidate is customer-focused, detail-oriented, technologically proficient, and willing to learn and grow within the role.

Key Responsibilities

• Provide on-site corporate mailroom, facilities, and office support services
• Support conference room setup and hospitality needs
• Perform light administrative duties, including maintaining daily logs and records
• Operate mailing, copy, and fax equipment efficiently
• Deliver outstanding customer service with a friendly, professional, and cooperative attitude
• Complete administrative tasks such as typing correspondence, filing, copying, data entry, word processing, and handling fax communications
• Manage shipping and receiving, order supplies, and maintain accurate employee distribution lists
• Pick up and deliver mail, packages, copy jobs, and faxes throughout the office
• Lift and transport large bundles of mail, overnight deliveries, and paper shipments
• Handle confidential and time-sensitive materials with discretion and urgency
• Maintain and troubleshoot copier and office equipment as needed
• Adapt to changing customer demands in a high-volume, fast-paced production environment
• Follow established business procedures and take direction from supervisors or site managers
• Participate in cross-training and maintain accurate logs and reporting documentation with strong attention to detail
• Adhere to all safety protocols and perform additional duties as assigned

Benefits

• Medical
• Dental
• Vision
• STD
• LTD
• Life
• 401k
• Paid Time Off

The Opportunity

IST is looking for friendly, service-oriented, customer focused people with a passion for excellence. We offer professional training, skill enhancement and opportunities to advance toward supervisor, assistant manager and site manager positions.

Pay and Schedule

• Hourly Rate: $19.00 - 20.00
• Monday - Friday: 8am - 5pm (no weekends)

Qualifications

• High school diploma or equivalent (GED)
• College Degree is a plus and allows a fast track plan to management
• Customer Service/ Hospitality/ Retail background preferred
• Professional appearance and demeanor
• Keyboarding and windows environment PC skills
• Excellent communication skills both verbal and written
• Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks
• Able to meet employer's attendance policy
• A valid drivers license and access to reliable transportation to and from work