Service ManagerNew

About the role

Dream Live Prosper Communities is seeking a Service Manager to lead our dedicated service department. The successful candidate will be responsible for enhancing resident satisfaction through efficient work order resolution, precise maintenance oversight, and optimal system performance.

Responsibilities

• Craft cost-saving initiatives and manage budgets effectively
• Swiftly respond to resident requests within 24 hours
• Guide the maintenance team's hours, focus, and on-call schedule
• Lead by example, providing mentorship and coaching
• Readily prepare vacant apartments for move-ins, ensuring top-notch repairs and replacements
• Multi-skilled: from painting and electrical work to HVAC and pool maintenance
• Keep grounds pristine, promptly address emergencies, and identify property hazards
• Nurture relationships with service providers, overseeing vendors and supplies
• Maintain a well-stocked maintenance shop without unnecessary spending
• Uphold loss prevention initiatives and manage OpEx maintenance budget
• Streamline purchasing through Appfolio, ensuring cost-effective acquisitions
• Lead from the front, performing technician and groundskeeper duties
• Efficiently schedule vacancies for 5-day turns
• Manage security deposit dispositions and attend required meetings

Requirements

• HVAC Certified
• Proven experience as an HVAC Service Manager or a similar role
• Strong knowledge of HVAC systems, components, and controls
• Leadership and team management skills with a focus on collaboration
• Excellent problem-solving and decision-making abilities
• Familiarity with budgeting and cost control principles
• Practical communication skills for interactions with team members, vendors, and residents
• Relevant certifications and licenses in HVAC systems
• Familiarity with property management operations is a plus
• Have a valid driver's license, clean driving record, and a reliable vehicle to use for everyday work assignments and on-call rotation
• Possess own basic tools
• Ability to lift 50+ lbs and walk multiple flights of stairs daily
• Strong customer service skills and a can-do attitude

Qualifications

• High school diploma or equivalent
• At least 5 years of relevant experience in a similar role
• Experience with property management software
• Knowledge of local building codes and regulations
• Experience with financial management and budgeting

Skills

• Strong organizational and time management skills
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
• Ability to work flexible hours, including weekends

Benefits

• PTO
• Health/dental/vision/life insurance
• 401(k) matching
• Learning/educational incentives
• Volunteer Time Off
• Well-being programs
• Company events
• Self improvement/productivity tools
• The incredible feeling of making a difference

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule with varied work hours that may include weekends.