Service Manager (Will Train)
About the role
As an Orkin Service Manager, you ensure top‑notch service from the industry leader with almost 125 years of pest‑control expertise. You protect homes and businesses, train and develop Orkin Pros, and balance technical acumen with soft skills like empathy and integrity to give customers peace of mind. Your commitment to exceeding expectations drives revenue growth and can earn you an annual rewards trip honoring top performers. You’ll receive a company vehicle, competitive pay, a 401(k) program, and opportunities to volunteer and give back so everyone has a safe place to live, work, and play. Working alongside a team that values safety, professionalism, empathy, integrity, and innovation, you’ll deliver the peace of mind only an Orkin Pro can provide. Orkin’s award‑winning training program gives you all the tools and technology you need to succeed—no prior industry experience required. The pest‑control industry is recession‑resistant, offering a career with staying power.
Responsibilities
- Lead an entire service operation upon completion of paid training
- Motivate the service team to consistently provide the world’s best service, prioritizing safety
- Conduct yourself with the utmost professionalism and integrity with customers and coworkers
- Assist with recruiting top talent on the service team
- Train and develop Orkin Pros through hands‑on management
- Lead training meetings
- Oversee the Orkin Pro Ride‑A‑Long program
- Ensure customer expectations are met or exceeded through inspections, proposed course of action, and delivery of outstanding empathetic customer service every time
- Champion innovation by supporting the team in adopting new products, services, and technology
- Monitor scheduling, routing, and inventory to drive efficiencies and productivity
- Support community service projects that improve where you live and work
Qualifications
- High School Diploma or equivalent required
- Valid driver’s license required
- Ability to obtain the appropriate pesticide license/certification if required (company paid)
- Ability to work in the field independently and interact with clients
- Physical job requirements: safely use a ladder within manufacturer's weight capacity; occasionally lift and carry up to 50 lbs.; safely access crawl spaces, attics, confined spaces, roof tops, etc., including the ability to climb or balance and stoop, kneel, crouch, or crawl; wear personal protective equipment (PPE) which sometimes requires an OSHA‑compliant respirator; willing to work in different types of weather conditions
Benefits
- Competitive earnings: $65,000 USD to $75,000 USD per year
- Company vehicle with gas card
- Company‑provided iPhone and iPad with sales software
- Comprehensive benefits package including medical, dental, vision, maternity, and life insurance
- 401(k) plan with company match and employee stock purchase plan
- Paid Time Off and paid holidays
- Employee discounts, tuition reimbursement, dependent scholarship awards
- Industry‑leading, quality, comprehensive training program
- Opportunities to volunteer and give back to the community