Service Manager | Thousand Oaks Area Regional Application

About the role

This is a general application for Service Manager openings across Swickard’s Thousand Oaks area dealerships. There is no specific position available at this time. Qualified candidates will be contacted as opportunities arise.

What You’ll Do

• Lead the full service department operation—managing technicians, service advisors, and support staff to deliver consistent quality, efficiency, and guest satisfaction
• Own key fixed ops metrics—CSI, absorption, effective labor rate, technician productivity, hours per RO, and warranty compliance
• Develop and hold accountable a service team that operates with discipline, professionalism, and genuine hospitality at every guest touchpoint
• Drive service department revenue and profitability—through training, process discipline, and a service advisor team that identifies and presents maintenance recommendations accurately and honestly
• Partner with parts to ensure inventory alignment supports service throughput and minimizes delays
• Manage staffing, scheduling, and technician development—recruiting, onboarding, and retaining the talent that keeps the department performing
• Maintain OEM certification compliance, warranty administration standards, and manufacturer relationship requirements
• Resolve guest escalations with composure and a hospitality-first approach

What We’re Looking For

• 3+ years of Service Manager experience at a franchised dealership—required
• Luxury, import, or domestic brand experience all valued—Mercedes-Benz, Lexus, Land Rover, Acura, Honda, Chevrolet, GMC, or similar backgrounds welcome across our Thousand Oaks portfolio
• Demonstrated CSI and absorption performance—you know what good looks like and you’ve delivered it
• A people-first leadership approach—you develop your advisors and technicians, not just manage around them
• Strong operational discipline—scheduling, workflow, documentation, and warranty compliance are all running cleanly under your watch
• Reynolds & Reynolds or CDK experience preferred
• Clear communicator who builds trust with guests, technicians, advisors, and dealership leadership equally
• Valid driver’s license with a clean driving record

What We Offer

• OTE of $100,000 – $200,000/yr—specific to each store and opening
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Career growth—strong Service Managers at Swickard grow into fixed ops director and multi-store operational leadership roles
• Employee vehicle purchase and service discounts

Why Swickard Auto Group – Thousand Oaks

• A diverse portfolio of luxury, import, and domestic dealerships in one of Southern California’s most established communities—real career mobility across multiple brands and a clear path to fixed ops director and beyond
• Thousand Oaks is a strong, family-oriented market where guest relationships in the service department compound over time—a service leader who builds trust here keeps it for years
• Swickard is one of the fastest-growing dealer groups in the country—ranked Top 5 in North America for reputation in the automotive industry
• A hospitality-first culture where the service manager is expected to lead by example—doing right by the guest and doing right by the team are the same thing here
• Our HEART values—Honor, Engage, Anticipate, Respond, Thank—define how we lead our teams and serve our guests every day
• Leadership that sets clear standards, gives its Service Managers room to operate, and backs them with the resources to succeed