Regional Service Manager

About the Role

Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Regional Service Manager.

Responsibilities

• Provides technical support to MHCTL branches and service departments in the areas of truck component and repair process expertise, technician training and safety.
• Assists the branches in expediting repairs and controlling maintenance costs.
• Provides expert level support to MHCTL Service Departments to assist in completing repairs in the most timely, cost effective and efficient manner.
• Monitors maintenance expense for assigned branches.
• Works with Service Departments to develop and complete plans to achieve forecasted maintenance expense and variable absorption objectives.
• Maintains relationships with key regional OEM and parts vendors and outside service providers.
• Advises Service Departments on parts and outside service provider options that control costs and maintain fleet up time.
• Oversees the ongoing training of MHCTL technicians. Ensures branches maintain technician appropriate skill levels to meet the fleet's maintenance requirements.
• Coordinates scheduling, attendance and reporting of training events.
• Coordinates with the Corporate Service Department for the efficient implementation of programs such as Preventive Maintenance, Tire Program, Major Repair Program, Truck In-Service and Out-Service and advises on new truck specifications.
• Establishes and maintains working relationships with Key Customers within the region.
• Promotes safe work habits and ensures that safety rules are followed within assigned branches. Ensures Service personnel are properly trained on safety requirements.
• Identifies continuous improvement opportunities within assigned branches and provides feedback to the Corporate Service Department.
• Ensures branches are following established work instructions.
• Assists the branches in delivering superb customer service by reviewing service activities and compared to company expectations and customer agreements.
• Performs other duties as assigned by supervisor.

Qualifications

• Five years of fleet maintenance work experience in a heavy duty truck fleet required. Should include experience with developing equipment specifications.
• Demonstrated ability to manage fleet maintenance expenses to meet operational forecasts and minimize fleet equipment downtime.
• Prior experience in managing multiple locations is preferred.
• Must have the ability to recruit, train, develop and evaluate service personnel.
• Excellent interpersonal and written communication skills.
• Must have a positive, can do attitude.
• Must be able to travel up to 30%.

Benefits

• Competitive Salary
• Medical, Dental and Prescription Insurance
• Disability and Life Insurance
• Paid Time Off program
• 401k and Profit Sharing with Employer Match
• Flexible Spending Account
• Internal Promotion Opportunities
• On the Job Training

About MHC

MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential – a place where you can grow as a person and a professional.