Service Manager - Phoenix, Tucson or Las Vegas

Essential Job Duties & Responsibilities

• Maintains parts, supplies, or tools needed by the department to complete services.
• Coordinates service calls for both repairs and new installations and completes all necessary paperwork.
• Ensures that standard response time commitments are met.
• Recruits, hires, trains, and develops all service staff.
• Maintains that defective modules, assemblies or parts returned to the local office or manufacturers are handled properly.
• Aids the Sales Department in pre and post equipment sales activities.
• Works with the Equipment Solutions Team to provide quotes for installation and delivery quotes.
• Uses, evaluates, and recommends specialized test equipment or procedures.
• Maintains individual overtime and department unique expenses.
• Supervises all Service Technicians within assigned region.
• May have to assist in unloading of trucks when deliveries are made.
• Performs repairs, installations, and calibration/safety checks following specific manufacturer, Federal, State and BRH guidelines related to all repairs.
• Determines equipment, tools, and maps needed to complete installations and repairs.
• Exchanges or repairs electrotherapy devices and/or accessories.
• Ensures all equipment is fully functional before leaving customers' facility.
• Manages vehicle inventories.
• Performs other duties as assigned.

Job Qualifications

• High school diploma or equivalent.
• 4-6 years of experience as a medical equipment and/or fitness equipment service technician.
• Valid driver's license and a clean driving record.
• Electrical/hydraulic and mechanical experience.
• Ability to travel daily within assigned territory.
• Strong customer service skills.
• Ability to lift 50+ pounds.
• Strong work ethic with a proven successful track record.
• Organizational and time management skills.
• Excellent verbal and written communication skills.

Benefits

• Healthcare;
• Insurance benefits;
• Retail programs;
• Paid time off plans;
• Family and parenting leaves;
• Wellness programs;
• Discount purchase programs.

Pay

Competitive base salary plus the opportunity to earn bonus, plus benefits.

Schedule

Full-time position.