Service Manager (Multi-Family, Raleigh)

About the role

Kane Realty Corporation is seeking a Service Manager for our luxury communities in Raleigh. This role plays a critical part in a large-scale business venture that has the potential to redefine part of this dynamic city and become an icon for generations. You will bring a passion for people and placemaking, utilizing superior organizational skills, attention-to-detail, and critical thinking to ensure the efficient financial and operational performance of your community. Leadership by example and a commitment to excellence, integrity, and character are essential.

Responsibilities

• Ensure the physical aspects of the property meet the company's established standards and any applicable laws.
• Interview, select, recommend hires, train, and supervise maintenance department staff.
• Provide operational training and technical direction; assist staff in investigating and resolving problems; assign and check work.
• Lead and manage the on-site maintenance staff; diagnose and repair issues in HVAC, electrical, plumbing, pool, carpentry, drywall, exterior structural areas, and appliances.
• Arrange for the movement and installation of equipment and furnishings within offices, common, or amenity areas.
• Track and determine the status of service requests in computer systems; close records for completed orders and resolve past-due service orders.
• Monitor move-in and move-out inspections; orient new residents to unit operations and respond to questions.
• Monitor inventories of parts, supplies, and materials; place orders to maintain prescribed inventory levels; ensure proper storage and shop safety.
• Support the property manager in meeting the property budget and controlling expenses proactively.
• Complete mechanical walks on new construction properties.
• Develop and maintain relationships with third-party vendors for projects beyond on-site maintenance capabilities.
• Establish and maintain maintenance and preventive maintenance schedules aligned with company policy.
• Ensure maintenance-related documentation is current and accurate, including EPA logs, MSDS sheets, smoke detector records, asset inventory, fire life and safety, compactor, and pool logs.
• Check warranty information; ensure repairs meet warranty requirements and contact vendors to resolve outstanding issues.
• Stay updated on new city and state governmental regulations concerning maintenance procedures, health, safety, and environment.
• Inspect property grounds and facilities; resolve safety hazards, property damage, or unsightly conditions; report serious problems to management.
• Provide leadership and assist leasing and management staff during emergency situations.
• Prepare periodic or special reports and data relating to maintenance activities and statistics.

The Service Manager reports to the property manager.

Requirements

• Wake County CFO (Certified Freon Operator) and CPO (Certified Pool Operator) designations to handle Freon and ensure proper chemical balance in swimming pools and fountains.
• Ensure maintenance staff maintains a positive attitude and prioritizes resident satisfaction.

Qualifications

The ideal candidate will be positive, possess strong leadership skills, and demonstrate a commitment to excellence in all aspects of property maintenance and team management.