Service Manager Needed!

Service Manager Responsibilities

• Filing warranty claims with the equipment manufacturer.
• Scheduling technicians' work schedules and approving time off.
• Training service staff using best practices in customer satisfaction and brand promotion.
• Developing, maintaining, and adhering to a priority system for scheduling all service work.
• Generating service invoices and ensuring accurate invoicing.
• Completing and filing manufacturer warranty and Product Improvement Program claims in a timely manner.
• Scheduling and assigning job and work areas to employees based on their skills and knowledge.
• Maintaining service equipment and ensuring its availability and proper functioning.
• Making recommendations for purchasing service vehicles and completing maintenance records.
• Coordinating dealership training programs and service-related customer clinics.
• Conducting oneself professionally at all times, both inside and outside the dealership.
• Monitoring and reporting on departmental performance metrics.

Requirements

• A high school diploma/GED.
• At least 3 years of experience in a Service Manager position or equivalent background as a Service Tech/Mechanic.
• Excellent communication and leadership skills.
• The ability to thrive in a fast-paced environment, handle people, and manage pressure.