Service Manager - Leith Chrysler Dodge Jeep Ram Wendell

About the role

The Principal Purpose of Position is to offer and ensure the shop provides the highest level of customer service. The Service Manager manages all aspects of service department operations, including staffing, vehicle services, warranty administration, client retention, cost controls, achieving objectives, and maintaining service records. They also manage the daily inventory of technicians' time and serve as a liaison between Shop Foreman, Service Advisors, Parts Personnel, Technicians, and Warranty Administration. Through communication, oversight, and direction, they work to ensure employee satisfaction, customer satisfaction, and return on investment. They promote recruitment and development of Team Leaders, Supervisors, and Assistant Managers and non-management employees. They liaise with manufacturers and work with factory representatives to achieve factory objectives.

Responsibilities

• Manage all aspects of service department operations
• Staffing, provision of vehicle services, warranty administration, client retention, cost controls, achievement of objectives, and maintenance of all service records
• Serve as a liaison between Shop Foreman, Service Advisors, Parts Personnel, Technicians, and Warranty Administration
• Ensure daily inventory of Technician's time is consistently sold to service clients
• Communicate, oversee, and direct to ensure employee satisfaction, customer satisfaction, and return on investment
• Promote recruitment and development of Team Leaders, Supervisors, and Assistant Managers and non-management employees
• Liaison with manufacturer; work with factory representative to achieve factory objectives

Requirements

• High School diploma or GED
• College degree preferred and 5+ years of related experience or training
• Relevant work experience in various aspects of the service department, including technician, service advisor, team lead, foreman, assistant manager, or similar related work
• Experience or working knowledge of car repair and customer engagement
• Experience or working knowledge of service principles, concepts, and service department operations

Qualifications

• Education: High School diploma or GED; College degree preferred and 5+ years of related experience or training; or equivalent combination of education and experience

Skills

• Customer service skills
• Leadership and management skills
• Communication and interpersonal skills
• Service department operations knowledge

Benefits

At Holman, we offer a range of benefits including:

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Additional benefits such as paid pregnancy and parental leave, and supplemental paid military leave to eligible employees

Pay

Details on pay are not specified in this posting.

Schedule

Details on schedule are not specified in this posting.