Service Advisor - Leith Chrysler Dodge Jeep RAM Wendell

About the role

The Service Advisor serves as a liaison between the Service Department technicians and the parts department while maintaining customer satisfaction.

Responsibilities

• Meet and greet customers with courtesy and efficiency
• Provide an outstanding guest experience
• Determine the course of action to take and obtain customer authorization
• Write up service needs and give customers accurate estimates for dollar amount and completion time of work
• Communicate effectively with customers to achieve satisfactory repairs and sale of necessary repair or maintenance to vehicles
• Maintain knowledge of warranty and service/insurance policies
• Keep customers informed and advise them of the prognosis of their vehicle
• Call customers to set appointments and answer telephones in a timely manner
• Attend and complete required training and department meetings

Qualifications

• High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience
• Current valid driver's license
• Good reading, writing and math skills
• Excellent interpersonal skills and ability to provide outstanding customer service
• Ability to work retail hours
• Computer proficient

Pay

This is a commission eligible role. Employees can expect to earn an average monthly pay of $3,000-$10,000 with earning potential based on personal performance.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid pregnancy and parental leave
• Supplemental paid military leave to eligible employees