Service Manager III

About the role

Advance your maintenance leadership career with Morgan Properties – Where Growth and Opportunity Await! We are seeking a Service Manager to oversee maintenance operations for a 234-unit community in Baldwinsville, NY. This role is ideal for a skilled maintenance leader who enjoys developing high-performing teams, delivering exceptional resident service, and maintaining a community that residents are proud to call home. As the Service Manager, you will lead all aspects of maintenance operations, ensuring service requests, preventative maintenance programs, and apartment turns are completed efficiently while fostering a culture of accountability, teamwork, and continuous improvement. If you are passionate about mentoring others, solving complex maintenance challenges, and creating an outstanding resident experience, we encourage you to apply.

Responsibilities

• Lead, coach, and develop a team of Maintenance Technicians.
• Oversee daily maintenance operations, work order completion, and apartment make-ready schedules.
• Provide advanced troubleshooting and guidance in HVAC, electrical, plumbing, appliance repair, carpentry, drywall, and general maintenance.
• Establish and manage preventative maintenance programs to protect the community's assets and ensure long-term operational success.
• Conduct regular inspections of buildings, common areas, and vacant apartments to maintain quality and safety standards.
• Manage inventory, supplies, and maintenance-related expenses.
• Coordinate and oversee vendor performance and contractor work.
• Develop and maintain an effective on-call schedule for the maintenance team while remaining available for emergencies and severe weather events.
• Partner closely with office staff to deliver responsive service and exceptional experiences for residents.

Requirements

• Active and valid driver's license with reliable transportation.
• HVAC/EPA/CFC Certification preferred.
• Five or more years of maintenance experience preferred, including leadership or supervisory experience.
• Strong working knowledge of HVAC, plumbing, electrical systems, appliance repair, and general building maintenance.
• Ability to lead teams, prioritize competing demands, and maintain high operational standards.
• Multifamily maintenance experience strongly preferred.

Benefits

• Up to 50% Rent Discount
• Morgan Essentials: $300 Quarterly
• On-Call Appreciation: $15 Per Day for Holding the On-Call Phone
• Medical, Dental, and Vision Benefits
• 401(k) Retirement Plan with Company Match
• Generous Paid Time Off, Including 10 Holidays and Sick Leave

Pay

Base Pay: $28.00 - $30.00 per hour

Schedule

• Monday – Friday: 8:00 AM – 5:00 PM
• Paid rotating on-call participation required
• Must be available for emergency events, snow removal, and severe weather response
• Schedule subject to change based on business needs