Service Manager HP

About the role

As a Service Manager, you’ll lead the Service Department while collaborating closely with the Branch Manager to ensure operational efficiency, attract and develop top talent, and support customers in meeting their needs. You’ll also play a key role in building and motivating a high-performing team of technicians and service support staff.

Responsibilities

• Oversee the day-to-day operations of the Service Department, focusing on teamwork, safety, customer satisfaction, and profitability.
• Collaborate with department heads, including the Branch Manager, Parts Manager, and Sales Manager, to meet company goals.
• Recruit, train, and develop a high-performing team of technicians and support staff.
• Monitor and manage technician training requirements and development opportunities.
• Oversee repair work to ensure accurate and timely completion.
• Maintain proactive communication with customers, addressing concerns and providing updates.
• Conduct regular department meetings to discuss service work, safety, financial performance, and company updates.
• Ensure adequate resources (parts, personnel, schedules) to meet customer and company needs.
• Manage warranty claims, service quotes, and various administrative duties.
• Uphold and enforce safety standards across all operations.

Requirements

• Prior dealership service experience in the heavy equipment industry strongly preferred.
• 3+ years of supervisory experience with proven success in customer service and service department operations.
• Strong problem-solving skills and the ability to meet the needs of customers, employees, and OEM equipment suppliers.
• Self-starter with a sense of urgency and a commitment to delivering results.
• Excellent organizational, communication, and people skills.
• Proven ability to recruit, train, and motivate high-performing teams.
• Proficiency in Microsoft Office products and dealer business systems.
• Knowledge of federal and state safety regulations related to shop and job site operations.
• Valid driver’s license with a clean driving record.

Benefits

Why Join Team ASCO? Guaranteed base salary + commission potential, 100% employer-paid health insurance, 401(k) + profit sharing, and paid holidays. Unique Perks include ASCO Children’s Education Program: Financial assistance for employees' children pursuing higher education, and paid training and career development opportunities.