Service Manager - Electrical Contracting

Key Responsibilities

• Lead and manage daily electrical service operations, including service technicians, Service Coordinators, and Service Administrators
• Develop and execute service division strategy focused on revenue growth, client retention, and margin performance
• Build, maintain, and own strong client relationships, including service agreement customers
• Manage service scheduling, dispatch operations, technician utilization, and workforce productivity
• Oversee service agreement programs, preventive maintenance contracts, and on-call service operations
• Monitor and manage service financial performance, including P&L, pricing, labor efficiency, and cost control
• Ensure all service work complies with applicable licensing requirements, NEC, OSHA, and company safety standards
• Recruit, develop, and retain service team talent to support operational growth
• Establish and monitor service KPIs, including response time, completion rates, customer satisfaction, and contract retention
• Partner with project operations and preconstruction teams to identify service-to-project transition opportunities
• Oversee service fleet, tools, equipment, and material logistics
• Identify and implement process improvements to enhance service delivery, scalability, and customer experience
• Report service performance, pipeline updates, and client issues to the Director of Service and Branch Manager

Qualifications

• Strong knowledge of electrical service operations, maintenance practices, and service agreement program management
• Proven leadership experience managing service teams, technicians, and support staff
• Demonstrated financial acumen, including experience managing service P&L, pricing, labor efficiency, and cost control
• Excellent client relationship management skills with the ability to retain customers, expand service agreements, and support business growth
• Strong understanding of state licensing requirements, NEC, OSHA, and service-related safety standards
• Advanced ability to manage technician scheduling, dispatch operations, and workforce utilization
• Strong analytical and problem-solving skills with the ability to use operational and financial data to improve performance
• Experience developing and monitoring KPIs, dashboards, and service performance metrics
• Ability to lead in a fast-paced environment and manage competing priorities
• Strong communication skills and leadership presence with field teams, customers, and internal stakeholders
• Commitment to continuous improvement, operational scalability, and high-quality service outcomes