Service Manager

About the role

Service Managers are responsible to the Division Manager, or person designated by the Division Manager, for ensuring that assigned functions are performed in accordance with company policies and procedures. They assist in achieving the division’s aims and goals while operating within company guidelines.

Responsibilities

• Accountable to management for furnishing accurate and updated information and for taking appropriate action as required.
• Attend weekly meeting conducted by the Division Manager, or person designated by the Division Manager, to review information and discuss upcoming workload.
• Monitor and control the Company’s established policies and procedures concerning, but not limited to:
  • The Division Office Operations Procedures (General Policies and Operating Procedures).
  • Vehicle usage.
  • The Hazard Communication Program.
  • The Quality Assurance Program.
  • The Substance Abuse Program.
  • The Safety and Hot Work Program.
  • Policies concerning suppliers.
• Monitor and control, by review and verification, all paperwork related to assigned jobs/work orders.
• Responsible for adherence to, but not limited to:
  • The Division Calendar to assure that weekly, monthly and quarterly schedules are met.
  • Engineering Profit/loss of assigned jobs/work orders.
  • Monitor and control the job processing responsibilities on assigned projects.
  • Monitor and control estimating including, but not limited to:
    • Assure that the estimate is entered into the Estimate Log.
    • Assure that all paperwork and other procedures are adhered to.
    • Review and approve estimates and design/build projects within authorized limits.
    • Preparation, bidding and re-estimate of assigned jobs and work orders.
    • Recommend changes concerning material, labor, and EPAS.
    • Preparation of pay request breakdowns, monthly pay requests, and weekly billings.
    • Purchasing of all material for assigned projects plus verification of orders placed.
    • Material approval submittal procedure.
    • Preparation, submittal and processing of change orders and revisions.
  • Accountable to management for, but not limited to:
    • Project related general, technical and engineering problems (field and