Service Manager

About the role

Anderson Mechanical Services, a VMG Company, is seeking a highly motivated Service Manager to lead and oversee our commercial HVAC and plumbing service operations. This role is responsible for managing service technicians, ensuring quality customer service, and driving operational efficiency. The ideal candidate will have a strong technical background in HVAC and plumbing, excellent leadership skills, and a focus on delivering outstanding service to our clients.

Responsibilities

• Oversee daily operations of the service department, ensuring efficiency and quality service delivery.
• Manage and support service technicians, including scheduling, training, and performance management.
• Develop and maintain strong relationships with clients, addressing concerns and ensuring satisfaction.
• Monitor service metrics, budgets, and profitability to drive operational success.
• Implement and enforce safety procedures and compliance with company policies and industry regulations.
• Assist in business development efforts by identifying service opportunities and growing customer accounts.
• Collaborate with internal departments to optimize service operations and resource allocation.
• Ensure timely and accurate documentation of service activities, work orders, and reports.

Qualifications

• 5+ years of experience in HVAC and/or plumbing service management.
• Strong leadership and team management skills.
• Excellent problem-solving abilities and customer service mindset.
• Knowledge of industry regulations, safety standards, and best practices.
• Proficiency in service management software and Microsoft Office Suite.
• Strong communication and organizational skills.

Preferred Qualifications

• Previous experience in a commercial HVAC and plumbing service environment.
• Technical certifications in HVAC or plumbing are a plus.
• Business development and sales experience within a service department.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive benefits package including health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.