Service Manager

About the role

As a Service Manager, you’ll lead a major maintenance enterprise, hiring and motivating a team of Service Technicians. Your responsibilities include ensuring equipment is properly maintained and repaired, improving efficiency and customer satisfaction, and working closely with the Branch Manager to build a profitable location.

Responsibilities

• Motivate, coach, and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes
• Staff location adequately based on skills and workload
• Responsible for R&M, P&L and associated costs/budget
• Lead, plan, measure, and continuously improve all service and maintenance performance metrics
• Oversee parts department activities to ensure optimal customer service, technician/shops/OEC productivity, and cost control
• Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching
• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability, and communication
• Other duties assigned as needed

Requirements

• High School diploma required; trade-school degree a plus; bachelor’s degree preferred
• Valid driver's license with acceptable driving record
• Extensive Equipment Fleet Maintenance and leadership experience
• 5 years’ service and maintenance experience and a minimum of 3 years supervisory experience
• Strong motivational and leadership skills
• Excellent customer service skills
• Strong knowledge of maintenance accounting and P&L
• Basic computer skills (Excel)

Benefits

We offer best-in-class benefits and perks that support you and your family, including:

• Paid Parental Leave
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy Up Program (US Only)
• Paid Sick Leave
• An inclusive and welcoming culture

Pay

The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.

Schedule

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Why join us?

We are an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people. We offer best-in-class benefits and perks that will support you and your family, including:

• Health and financial plans
• Early Wage Access through Payactiv (US Hourly Only)
• Additional Vacation Buy Up Program (US Only)

Equal Opportunity Employer

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.

Veterans

We proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.