Service Manager

TWG is the group name for the industry’s foremost producers of quality winches, hoists, gear drives, and electronic monitoring systems for global industrial applications. The seven brands comprising TWG include Tulsa Winch, Rufnek, Greer, dp Winch, Gear Products, Pullmaster, and LANTEC. Operating from the Jenks, Oklahoma facility are the Tulsa Winch, Rufnek, Greer, dp Winch, and Gear Products brands, with Pullmaster and LANTEC brands operating from Surrey, British Columbia, Canada. TWG is recognized worldwide for innovative products and solutions designed and manufactured to high-quality standards, delivered on time, and serving diverse applications including onshore oil and gas, utilities, commercial and governmental towing and recovery, construction and offshore cranes, marine applications, forestry, mining, and other construction sectors.

About the role

This position reports to the Manager, Quality & Safety and is responsible for providing technical support to customers for warranty and service on TWG products.

Responsibilities

• Manages the daily operation of the Service Department, including warranty work, parts orders, returned goods, and resolving customer concerns.
• Manages the daily work, overall direction, mentoring, training, and evaluation of assigned department employees.
• Works with engineering, manufacturing, and sales to resolve warranty and/or quality concerns.
• Keeps accurate, detailed records of service calls, sales orders, RMAs, warranties, and credits according to company practices.
• Provides customer training on TWG product applications as needed.
• Follows ISO procedures to initiate action to prevent problems, document quality problems, contribute to problem solutions, verify implementation of solutions, and control further processing when a problem is identified.
• Protects the environment, including preventing pollution, analyzing, or identifying areas for correction or improvement.

Requirements

• Associate’s degree in Business, Engineering, or related field (required).
• 2-5+ years of successful supervisory experience, or a combination of education and experience (required).
• History of working with geared, technical, and/or hydraulic applications (required).
• Must be able to travel as required and/or directed (required).
• Bachelor’s Degree in Business, Engineering, or related field (preferred).

Work Arrangement: Onsite

Benefits

• 401(k) savings plan with employer contributions.
• Medical, dental, and vision insurance.
• Wellness programs.
• Health savings account, health care, and dependent care flexible spending accounts.
• Company-paid short-term disability and long-term disability.
• Company-paid employee basic life and AD&D insurance.
• Supplemental employee and dependent life insurance.
• Optional accident, hospital indemnity, and critical illness insurance.
• Adoption, surrogacy, and fertility benefits and assistance.
• Commuter benefits.
• Parental, military, jury duty, and bereavement leaves of absence.
• Paid time off.
• Business travel services.
• Employee discounts.
• Employee assistance program that includes company-paid counseling sessions and legal services.

Eligibility for benefits is governed by applicable plan documents and policies.