Service Manager

About the role

Manages service operations within the location to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department team members.

Responsibilities

• Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction.
• Executes service department marketing plan with the direction from corporate service manager and marketing manager.
• Monitors metrics to ensure achievement of departmental goals.
• Ensures that all service warranty and Product Improvement Program claims are submitted within the required timeframe to receive maximum credit.
• Schedules and assigns jobs and work areas to team members in the Service Department according to their skills and knowledge.
• Manages repair order system for completeness and accuracy prior to timely customer billing.
• Ensures all departmental tools, equipment, and vehicles are in good working order.
• Manages team member development activities for team members reporting to this position.
• Manages the location service department in accordance with TRULAND Equipment guidelines for safety and proper workspace practices.
• Maintain, schedule, and participate in the location's Afterhours Support System.
• Manages recruiting, staffing and employee development activities for employees reporting to this position.
• Assists with the development and training of service personnel and completes performance reviews of service staff.

Requirements

• 3+ years of experience working in a service department; demonstrated experience consistently meeting performance metrics preferred.
• Experience with off-road, construction, lawn, or heavy equipment.
• Experience operating vehicles, tools, and equipment for diagnostic purposes.
• Experience with basic computer functions; experience using Service ADVISOR™ or other computer-based diagnostic repair tools preferred.
• Experience leading and working cooperatively in a team environment.
• Experience communicating effectively.
• Experience analyzing and interpreting internal reports.
• Must have an adequate toolset to perform job responsibilities.
• High School Diploma, GED, or equivalent experience required; Associate degree preferred.
• Valid driver's license required; CDL (Commercial Driver's License) preferred.
• Driving record that meets Employer's insurance company requirements.

Benefits

• Competitive bi-weekly wages
• Health, dental, and vision insurance
• 401(k) plan with company contributions
• Flexible Spending Account (FSA) & Health Savings Account (HSA)
• Paid Time Off (PTO) and Paid Holidays
• Company-paid short-term disability
• Life Insurance
• Team member discounts
• Access to additional voluntary insurance plans
• Employee Assistance Program (EAP)
• Company-provided uniforms

About TRULAND Equipment

TRULAND Equipment is a John Deere dealer with 18 locations in Indiana and Ohio that supplies and services a wide range of new and used equipment for residential, commercial, and agricultural applications. We understand the unique needs and challenges that come with working your land, and we're dedicated to delivering solutions that exceed expectations. With every phone call, every visit, and every job well done, we're creating lasting partnerships built on trust.

Vision

To enable our customers to cultivate, shape, and manicure the landscape through relationships, engagement, and experiences based on trust, integrity, and a sense of urgency.

Values

• Integrity: Do the right thing
• Trust: Do what we say we are going to do
• Simplify Business Transactions: Easy to do business with
• Urgency: Engage with a sense of urgency
• Respect and Teamwork: Work together to solve our customer's needs
• Imaginative Solutions: Create solutions with thoughtfulness and purpose