Service Manager
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate. Must preserve all substantive info. We need to parse the posting. Key info: - Location: 101140 767 Liberty Lane, West Carrollton, Ohio 45449 (maybe address). Could be part of metadata; we can put in a short
maybe. - TruGreen accepts applications on an ongoing basis. (maybe metadata) - Job Description: includes paragraphs about commitment, etc. - Position Overview: Provides quality and timely service to the customer through recruitment, training, supervision of a team of lawn care specialists. Provides effective coaching and development of field staff so they may positively impact customer retention through exceeding expectations. - Responsibilities: list many bullet-like sentences. - Education And Experience Requirements: Associate’s degree in business-related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services required, or an equivalent combination of education and experience. 2+ years of supervisory management experience required. Bachelor’s degree and sales experience preferred. Requires extensive local travel. Valid, permanent driver’s license from state of residence. Current liability auto insurance required. Must be 21 years of age by date of hire. - Knowledge, Skills, And Abilities: list. - Physical Demands & Working Conditions: description. - Ability to speak, read and write fluently in English is required. You MUST BE physically located in the United States while performing this job. - TruGreen is proud to affirm our commitment to hiring veterans... (maybe part of Benefits? but it's more about inclusion; could be part of Benefits or maybe not needed.) - Pay Ranges $52,234.00 - $87,056.00 ... details. - In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks. - TruGreen is committed to Diversity and Inclusion... EEO etc. (boilerplate to remove.) - California Residents... Massachusetts Residents... etc. (legal boilerplate to remove.) We need sections: About the role (maybe Position Overview?), Responsibilities, Requirements (Education And Experience), Qualifications (maybe Knowledge, Skills, And Abilities?), Skills (maybe overlapping), Benefits, Pay, Schedule (if schedule info present). There's no explicit schedule info; maybe not include Schedule. We need to decide which sections to include based on content. We have: - About the role: could be Position Overview paragraph(s). Also maybe the initial commitment paragraph. - Responsibilities: list. - Requirements: Education And Experience Requirements. - Qualifications: maybe Knowledge, Skills, And Abilities. - Skills: maybe also part of Knowledge, Skills, And Abilities; but we could combine. But instructions: Prefer a few substantive sections over many thin ones. So we could combine Knowledge, Skills, And Abilities into Skills section, and maybe Qualifications not needed if we have Requirements covering education/experience and Skills covering abilities. But we need to follow headings list: we can use any of those headings if we have content. We must not create empty sections. Thus we could have:
About the role
with paragraphs from Position Overview and maybe the introductory commitment.Responsibilities
with- each responsibility.
Requirements
with education/experience, driver's license, age, travel, etc.Skills
with Knowledge, Skills, And Abilities list.Benefits
with Medical/Dental/Vision insurance, Company-matching 401(k), other programs and perks.Pay
with pay range details. We should not include Schedule as no info. We must not include boilerplate like EEO, veteran statement maybe could be part of Benefits? But it's more about inclusion; but we could keep it as part of About the role? However it's not exactly about role; but it's substantive? It's about company commitment. Might be considered boilerplate but it's specific to veterans hiring. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The veteran statement is not exactly EEO but could be considered inclusion statement; but it's not a legal boilerplate; it's a statement about hiring veterans. Might be okay to keep? The instruction says remove EEO/equal-opportunity boilerplate. The veteran statement is about hiring veterans, which is part of EEO/Affirmative Action. Might be considered boilerplate. Safer to remove. Similarly, the Diversity and Inclusion statement and EEOC link etc should be removed. Also the California/Massachusetts residents legal info should be removed. Thus we keep only substantive job description. Now we need to preserve all substantive information; do not invent or summarize away detail. We need to include the address line maybe as a short. The posting starts with "101140 767 Liberty Lane, West Carrollton, Ohio 45449 TruGreen accepts applications on an ongoing basis." That's location and note about ongoing applications. We can put that in a
before sections. Now we need to extract the Position Overview paragraph(s): "Position Overview Provides quality and timely service to the customer through the recruitment, training, and supervision of a team of lawn care specialists. Provides effective coaching and development of field staff so that they may positively impact customer retention through exceeding customer expectations." We can make that as a
under About the role. Also earlier: "Job Description TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"" That could also be part of About the role. Thus About the role will have two paragraphs: the commitment paragraph and the Position Overview. Now Responsibilities: list each sentence as a bullet. Let's extract responsibilities sentences: - Evaluates the quality of service provided to customers and develops procedures to minimize customer complaints. - Ensures diplomacy concerning customer service-related concerns. - Coaches and develops lawn specialists and trainees. - Works with other managers to identify ways to reduce customer cancellations. - Recruits, interviews and selects personnel needed to efficiently staff the service function. - Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy. - Plans and conducts new hire and on-going training for service personnel in customer service skills, technical skills, safety policies, and procedures. - Supervises a team of technicians to ensure service (production and sales) goals are met. - Maintains positive morale among personnel and actively promotes teamwork. - Examines associate work for accuracy, neatness, and conformance to best practices as well as company policies and procedures. - Determines work procedures issuing oral and written instructions. - Expedites workflow by coordinating the sharing of information between customer and field technician. - Prepares work schedules and assigns and monitors duties to service personnel for efficiency. - Prepares composite reports from individual reports of subordinates. - Conducts daily and weekly management meetings. - Ensures that a safe workplace is provided for all associates by ongoing training and adherence to company policies. - Maintains Department of Transportation Pre/Post Trip Inspection and Drive Qualification files. - Ensures current licensing is maintained by all associates as required by company policy/state and/or federal law. That's all. Now Requirements (Education And Experience Requirements): - Associate’s degree in a business-related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services required, or an equivalent combination of education and experience. - 2+ years of supervisory management experience required. - Bachelor’s degree and sales experience preferred. - Requires extensive local travel. - Valid, permanent driver’s license from state of residence. - Current liability auto insurance required. - Must be 21 years of age by date of hire. Also maybe "Requires extensive local travel." is a requirement. Now Skills (Knowledge, Skills, And Abilities): - Excellent verbal and written communication skills - Ability to communicate effectively at all levels of leadership and with front line staff - Excellent leadership skills in team building, selecting talent, training, mentoring and developing a sales team, executing goals - Excellent time management skills - Practical knowledge of service industry and experience in developing and executing sales plans - Business process analysis skills - Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) Now Benefits: - In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks. We could also mention that they offer benefits (maybe also mention other programs and perks). Keep as is. Now Pay: - Pay Ranges $52,234.00 - $87,056.00 - This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. - Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. - Most candidates will start in the bottom half of the pay range. - The upper end of the range will generally be reserved for candidates with extensive experience. - An employee’s pay history will not be a contributing factor where prohibited by local law. We should keep all that. Now we need to output HTML fragment only, no /, no markdown fences. We'll produce something like:
101140 767 Liberty Lane, West Carrollton, Ohio 45449 TruGreen accepts applications on an ongoing basis.
About the role
TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!".
Position Overview: Provides quality and timely service to the customer through the recruitment, training, and supervision of a team of lawn care specialists. Provides effective coaching and development of field staff so that they may positively impact customer retention through exceeding customer expectations.
Responsibilities
- Evaluates the quality of service provided to customers and develops procedures to minimize customer complaints.
- Ensures diplomacy concerning customer service-related concerns.
- Coaches and develops lawn specialists and trainees.
- Works with other managers to identify ways to reduce customer cancellations.
- Recruits, interviews and selects personnel needed to efficiently staff the service function.
- Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy.
- Plans and conducts new hire and on-going training for service personnel in customer service skills, technical skills, safety policies, and procedures.
- Supervises a team of technicians to ensure service (production and sales) goals are met.
- Maintains positive morale among personnel and actively promotes teamwork.
- Examines associate work for accuracy, neatness, and conformance to best practices as well as company policies and procedures.
- Determines work procedures issuing oral and written instructions.
- Expedites workflow by coordinating the sharing of information between customer and field technician.
- Prepares work schedules and assigns and monitors duties to service personnel for efficiency.
- Prepares composite reports from individual reports of subordinates.
- Conducts daily and weekly management meetings.
- Ensures that a safe workplace is provided for