Service Manager

About Us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back.

Job Location

Trek Store Springfield

Summary

As Service Manager, you’ll be the operations lead for your store’s Service Center and ultimately accountable for workflow, staffing of mechanics, and key performance indicators to ensure every customer has the best experience.

Responsibilities

• Serve as the primary service advisor, integrating sales and service experiences while delivering Trek’s signature hospitality.
• Lead and train a team of mechanics, motivating and developing future leaders.
• Plan and manage workflow, staffing, and KPIs to maintain high service standards.
• Engage with customers to recommend appropriate service at the right time.
• Manage and control service costs and keep service orders organized.
• Maintain a clean and efficient department and ensure bikes are built and delivered correctly to the sales floor and customers.
• Handle all communication from the Service Department to customers and write more than 50% of the shop’s work orders.
• Review service reports to find efficiencies and anticipate shop needs, supporting both service and sales teams.

Requirements

• Positive, “pitch‑right‑in” attitude and motivation to help every customer find what they need.
• Fantastic hospitality: warm, approachable manner, great listening skills, and a drive to help even on the busiest days.
• Strong leadership skills with the ability to motivate and develop future leaders.
• Effective planning ability to stay ahead of shop needs.
• 3+ years of bicycle service‑center experience.
• Commitment to delivering the best possible experience for every customer.
• Active learning engine and willingness to attend Trek Service classes in Waterloo, WI.
• Proactive approach to staying up‑to‑date on industry changes and trends.

Compensation

Hourly Rate: $22.00 – $27.00

Benefits

• Flexible and fun company culture
• Competitive health care PPO & HDHP medical plan options
• Dental insurance
• Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Paid company holidays
• Tuition reimbursement up to $15,000 (undergraduate & master’s programs)
• Employee discounts on all products
• Deep partner retail discounts