Service Manager

A Bit About Us – Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so.

Responsibilities

• Serve as the operations lead for the store’s Service Center, accountable for workflow, staffing of mechanics, and key performance indicators.
• Act as the primary service advisor, integrating the sales and service experience while delivering Trek’s signature hospitality.
• Train and develop the service team, motivating colleagues and holding them accountable for excellent customer service.
• Engage with customers to recommend the right service at the right time.
• Manage and control service costs and keep service orders organized.
• Maintain a clean and efficient department.
• Take an active lead in ensuring the right bikes are built and delivered to the sales floor and to customers.
• Write more than 50 % of the work orders for the shop.
• Develop employees, find efficiencies by reviewing service reports, and anticipate shop needs to set up both service and sales teams for success.

Requirements

• Positive, “pitch‑right‑in” attitude and motivation to help every customer find what they need.
• Fantastic hospitality – warm, approachable manner, great listening skills, and a drive to help even on the toughest, busiest days.
• Great leadership skills with the ability to motivate and develop future leaders.
• Ability to plan effectively and stay a step ahead of the shop’s needs.
• 3 + years of bicycle service‑center experience.
• Commitment to delivering the best possible experience for every customer.
• Excellent communication skills; responsible for all service‑department communication to customers.
• Active learning engine and willingness to attend Trek Service classes in Waterloo, WI.
• Proactive approach to staying up to date on industry changes and trends.

Pay

Hourly Rate: $20.00 – $25.00

Benefits

• Flexible and fun company culture
• Competitive health‑care PPO & HDHP medical plan options
• Dental insurance
• Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100 % pay
• Paid company holidays
• Tuition reimbursement up to $15,000 (undergraduate & master’s programs)
• Employee discounts on all products
• Deep partner retail discounts