Service Manager

Job Location: Trek Store South Bay

About the role

A Bit About Us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Responsibilities

• Be the operations lead for your store’s Service Center and be ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.
• Serve as the primary service advisor at the shop, integrating the sales and service experience while holding your team accountable for delivering Trek’s signature hospitality.
• Be a great communicator and leader who knows how to get